Do you know how many AI agents are running across your customers’ Microsoft 365 environments, who created them, or what business data they can access?
For many partners, that answer is not yet clear.
As organizations adopt Microsoft 365 Copilot, Copilot Studio, SharePoint agents, and other Microsoft solutions, AI agents are multiplying across the business faster than most IT teams can discover, govern, or optimize. This growth mirrors broader market trends: 93% of enterprises are already using AI applications, while 91% have implemented AI-related security policies or controls, highlighting how governance is becoming an important part of daily operations.
Customers are increasingly relying on managed service providers (MSPs) to guide AI readiness, establish oversight practices, and support long-term adoption. But without a centralized view of users, workspaces, content, and AI agents across tenants, partners struggle to support adoption, optimize costs, and deliver effective AI governance services at scale.
What is AI Agent Sprawl?
AI agent sprawl refers to the rapid growth of AI agents across an organization without effective management and oversight.
As AI agents expand across platforms such as Microsoft 365, Power Platform, Salesforce, and standalone AI tools, organizations can struggle to understand their AI landscape. This creates challenges around ownership, data access, usage, and risk. According to The Road to AI Readiness study, 51% of partners cite governance and compliance as the primary barrier to customer AI adoption, ahead of data security, value realization, and technical expertise concerns.
Common customer challenges include:
- Fragmented and siloed AI agents
- Increased security and compliance risks
- Rising costs from unused or unmanaged agents
- Limited visibility and governance
For MSPs managing multiple Microsoft 365 tenants, these challenges grow across every customer environment. Without centralized visibility, understanding AI activity across multiple customer tenants can become time-consuming and operationally inefficient.
Introducing AI Agent Management
AI Agent Management, a new capability within AvePoint Elements Workspace Management, provides a single multitenant dashboard for discovering, monitoring, and optimizing AI agents across customer environments.
By bringing workspace and AI visibility together, partners gain a more complete view of users, content, workspaces, and AI activity across Microsoft 365. This helps deliver scalable AI management services and supports customers as AI adoption grows.
Supported environments include:
- Microsoft 365 Copilot, including personal and chat agents
- Copilot Studio
- SharePoint agents
How AI Agent Management Helps MSPs Manage AI at Scale
Compliance services revenue for MSPs will grow by 21% in 2026, reflecting increased demand for governance, security, and audit-ready operational oversight. For MSPs, AI agent management creates a practical way to deliver AI oversight into scalable, repeatable, and advisory services across customer environments.
With a single view across customer tenants, partners can identify unmanaged agents, monitor usage, optimize costs, and strengthen data protection without adding operational complexity.
Discover Every AI Agent
You can’t govern what you can’t see. AI Agent Management automatically discovers and inventories AI agents across Microsoft 365, giving partners a complete view of adoption across every customer tenant.
Business outcomes:
- Reduce shadow AI activity
- Accelerate governance reviews
- Build a complete AI inventory
Monitor AI Adoption and Usage
Understanding how agents are actually used helps partners improve adoption and demonstrate ongoing customer value. AI Agent Management provides visibility into activity, adoption trends, and inactive agents, helping partners identify clear optimization opportunities.
Business outcomes:
- Increase Copilot adoption
- Improve value realization
- Deliver proactive AI advisory services
Optimize AI Licensing and Costs
As AI investments grow, controlling costs become an important part of long-term value realization. AI Agent Management identifies inactive agents and usage trends, helping partners make informed licensing and optimization recommendations.
Business outcomes:
- Reduce unnecessary spend
- Optimize AI licensing
- Strengthen customer ROI
Understand AI Data Access
Partners need to understand what information agents can access as AI becomes embedded into everyday workflows. AI Agent Management shows which labeled and sensitive content agents have accessed, helping partners prioritize governance reviews and support compliance readiness.
Business outcomes:
- Strengthen AI governance
- Improve compliance readiness
- Reduce business risk
Turn AI Governance into Recurring Revenue
Every insight can become a service opportunity. A forgotten agent, an overshared workspace, an unused license, or unreviewed data access can become a proactive recommendation that strengthens customer relationships and creates new revenue opportunities.
With AI Agent Management and Workspace Management as a single offering from AvePoint, partners can deliver high-value services including:
- AI agent discovery assessments
- Microsoft 365 Copilot adoption health checks
- AI license and cost optimization services
- AI governance managed services
- Workspace lifecycle and ownership reviews
Rather than treating AI deployment as a one-time project, partners can build recurring services that help customers govern workspaces, optimize AI investments, and adopt AI securely and responsibly.
Discover how AI Agent Management helps you uncover AI agents, monitor adoption, strengthen governance, and deliver scalable AI managed services across every Microsoft 365 tenant.
Tawanda Matongo is a Product Marketing Manager at AvePoint, driving GTM strategy for AvePoint Elements and channel-focused solutions. With expertise in B2B SaaS, channel marketing, and partner enablement, he helps MSPs scale secure, multi-cloud services. Tawanda draws on experience from Ingram Micro, Microsoft, and VMware, and is passionate about transforming market insights into high-impact campaigns that drive measurable growth.