An integrative, unified information system that lets anyone, anywhere access data, log an issue, attach photos and info too.
Automated case routing directly to response teams, based on location and availability, to give them instant access to information and resources.
Automatic device triggers and map integration help direct personnel and resources to exactly where and when they're needed, in real time.
Internet of Things integration, coupled with machine learning, helps proactively solve citizens’ problems before they occur.
Citizen Services is powered by AvePoint Cloud
Citizens can submit and track service requests, and interact with city workers directly from their mobile device.
Aggregate incoming requests through a central management console before assigning tasks to the appropriate response team.
Report on incoming requests, response times, and more, to improve resource allocation, planning, and satisfaction.
Use Machine Learning to analyze incoming service requests, predict future requests, such as street light outage, to fix problems before they’re reported.
Extend Citizen Services with webhooks to tie into common applications.
Citizen Services is fully hosted in Microsoft Azure. No installs, no servers, nada. And you get automatic updates too!
Interactive dashboards let management and dispatch teams quickly gain insight into requests, and narrow them down.
Integrated within IoT devices, so service outages like downed poles and traffic lights will automatically trigger a request.
Allocate resources and avoid complaints with predictive request analysis—whether manually or automatically submitted.