Technical Support Engineer

About AvePoint

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

Overview

We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills.

What will you be doing?

As an Onsite Technical Support Engineer, your job is to do onsite implementation, troubleshoot technical issues, work closely with Support & R&D Team and provide timely customer feedback/Solutions, maintain the software application and infrastructure, among other duties.

Your responsibilities will include:

• Being a representative for project-specific customer technical inquiries and issues that you will take ownership and bring resolution.
• Ensure customer satisfaction in Project Support and Maintenance
• Collect information and perform deep-dive analysis, diagnosis, and troubleshooting during onsite.
• Infrastructure maintenance including OS patching, application patching or minor Infra change.
• Work closely with Onsite Support as well as remote R&D resource to collaborate as a team to resolve the incidents in a timely manner.
• Communicate and interface with technical guys from vendors and customers.
• Write documentation, e.g. maintenance guide, steps to resolve issues.

 

Other qualities you will need to be a fit for this role include:

• Background/experiences in basic infra fields, e.g. OS, AD, SQL, IIS, certificate, Microsoft SharePoint and Dynamics. Especially Microsoft SharePoint is preferred.
• Preference given to vendor–based software delivery experiences.
• Strong analytical and troubleshooting skills.
• Highly energetic, motivated team player, able to work under tight timelines and pressure to participate in digital transformation journey.
• Good interpersonal skills, resourceful, take ownership.
• Organized, meticulous, and able to work independently.

 

About AvePoint

Check out our careers blog for content on our people, culture, and workplace!

 

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.  

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.