PARTNER PROGRAM SPECIALIST

About AvePoint

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

KEY RESPONSIBILITIES:

• Provide technical and functional support for the Partner Portal and PRM backend, including configuration, user assistance, and troubleshooting.
• Translate business requirements from Channel, Sales, and Marketing teams into technical specifications for IT/Development teams.
• Collaborate closely with cross-functional stakeholders (CRM, Marketing, Channel Sales, Analytics, etc.) to deliver system improvements and operational efficiency.
• Support Channel Operations activities such as Cloud Marketplace performance tracking and SKU optimization.
• Assist in preparing user documentation and supporting change management for partners.

REQUIRED QUALIFICATIONS:

• 2+ years of experience in project coordination, business operations, or partner/channel roles
• Experience working with CRM, PRM, or similar business platforms is a strong advantage.
• Proficient in Microsoft 365 (Excel, Teams, Outlook).
• Understanding partner business models is preferred.
• Excellent communication skills in English, with ability to work across cultures, time zones.
• Proactive, structured, and able to work independently in a globally distributed team

NICE TO HAVE:

• Experience with CRM Dynamics, Power BI, or partner ecosystem tools.
• Background in IT, business analysis, or program management.

WORK LOCATION

         4F Artemis Building, No 3 Le Trong Tan Street, Phuong Liet, Hanoi.