Talent Spotlight: Snow Dong, Senior Technical Support Engineer

Post Date: 05/10/2021
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How did you first learn about AvePoint and what drew you to your current position?

I was struggling to find a career where I could develop my skills while working in the motorcycle marketing industry. Luckily, I came across AvePoint. Taking part in the interview process and being tested on my problem-solving and communication abilities really interested me from the start.

After joining AvePoint family and the Technical Support team, the opportunities to explore new concepts and techniques and the open atmosphere attracted me more and more.

What has been your proudest moment working at AvePoint?

It’s hard to pick “THE” proudest moment, but I can still remember how excited I felt the first time I picked up the phone and dialed a customer’s number or the first time I found I could handle a case all on my own. However, there was a time a customer popped into meeting and greeted me with, “Hey, Snow! Long time no talk, how are you?” so warmly, and ended with, “We’re going to miss you!” when we closed the ticket. I realized somewhere in the world, there is someone who trusts me, even though we had never met in person. ?

What are three career lessons you’ve learned thus far?

  • Speak up yet learn to listen. I have to admit that sometimes I can be a little aggressive when others’ opinions diverge from mine. However, different views bring fresh ideas, especially when others are offering the opinion from a perspective of which I have neglected. So, expressing myself bravely and hearing others out is my top career lesson.
  • Treat “dislikes” with joy. Even in a job you’re most passionate about, there may be parts you don’t fancy. Breaking those down into tasks and awarding yourself with a little something after they’re completed (e.g. a cup of coffee, a five-minute chat with a colleague or a task that interests you) can improve efficiency.
  • Practice makes perfect. It’s an old saying but I do think it speaks truth. When experiencing something new or unfamiliar, push yourself to try it out, practice, and you will be rewarded.

What do you like most about your job?

I’m in love with how my job requires me to think in different ways. For example, when discussing technical topics with developers, the logical part of my brain is in action, whereas when communicating with clients, perceptual thinking works hard to deliver my thoughts clearly and better understand my clients.

What is the one thing you can’t live without?

Dessert. I would never miss a dessert after a meal, as I think it brings me extra energy!

Tell us three things most people don’t know about you…

  1. I have never worn high heels.
  2. My retirement dream is to build a house in a remote village and ride a motorcycle every day.
  3. I like skipping breakfast and lunch, but I enjoy a big dinner after work.

You’re happiest when?

My happiest moments are as simple as a customer saying, “Thanks for your support, you can close the ticket!”, or while I’m riding shotgun and hitting the open road!


Melissa Fingerhut's journey with AvePoint began in 2013. As the leader of global talent acquisition, she has dedicated her career to mastering the art of recruiting in the tech industry. Melissa takes pride in helping AvePoint discover exceptional talent and expand their horizons.

View all post by Melissa Fingerhut

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