Welnet knew they had to re-examine their Office 365 backup offering as people started to work from home in record numbers.
“COVID-19 came around the corner and, like everyone else, we saw an enormous switch to Microsoft Teams,” said Casper Lammertink, Director, Welnet. “We saw people dropping documents and data in there and also started adopting the features and technology automatically within Teams. This could have posed issues with data security based on [how we were set up with our previous vendor].”
As one of the leading Dutch MSPs, Welnet knew their clients’ expectation was to have their data protected at all times.
“Our customers see themselves as paying for a SaaS solution and everything around Office 365 is taken care of,” said Lammertink. “If the MSP doesn’t step up and make it clear that it isn’t all sunshine, they will assume they are covered by Microsoft when they aren’t.”
After careful consideration, Welnet decided to switch from Datto/Backupify to AvePoint Cloud Backup so they could provide their clients the most comprehensive backup coverage possible for Microsoft Teams and the Office 365 stack.
“The main reason we switched Office 365 backup vendors was because we saw the growth of Microsoft Teams and needed to determine how we were going to cover our customer’s data,” said Lammertink. “Things like private channels, Planner, SharePoint metadata/security settings are important and we saw there was a gap between Datto/Backupify and other products.”
Getting a customer back up and running quickly in the event of a larger data loss event was also a primary consideration.
“When restoring a larger amount of data, in a case like a disaster recovery or other scenario, you need more steps than normal for recovery with a lot of Office 365 backup solutions,” said Lammertink. “That means it doesn’t take you a few hours, it takes you a few days. That’s not the quality our customers expect from us.”
Welnet also wanted a vendor that could integrate with their backup monitoring solution Backup Radar and that has multi-layer security permissions for the customer and the engineers.
“The former supplier could not keep up with the developments that Welnet expected on this level,” said Lammertink. “This made centralized management and security control much more difficult.”