As an IT consultant for more than 10 years now, I have had the opportunity and privilege to be part of many different project teams and work on a wide range of technology projects. Like most of my fellow tech consultants, I can confidently say that IT projects span the entire spectrum – some are small and simple, others are large and complex. Some are concise and well-defined, while others are not. The well-defined projects and ones that deliver excellent technical solutions are more likely to be successful. However, this is not always the case. Ultimately, project success is determined by user adoption, and providing great technology through a well-defined project doesn’t guarantee users will love it.
For example, I was once asked to participate as an outside advisor in the post-project review of a Microsoft SharePoint migration that was supposed to be easy and straightforward, but it turned out not to be. The migration was described by the user community as “sort of successful but extremely painful” and the project team had a hard time articulating why things hadn’t turned out as planned. The project team had strong technical skills and experience completing several similar migration projects successfully in the past. They also had “top shelf” technology at their disposal, so this migration project should have been a slam dunk.
What we determined is that that migration team focused all their efforts on providing an excellent technical solution, but completely overlooked the impact their technology would have on the business activities it was supporting and the people who would be using the solution. They mismanaged the user adoption aspect of the project and ended up providing a solution which wasn’t used and, ultimately, wasn’t sustainable.
One of the pioneers in solving this challenge is my colleague and AvePoint Public Sector CTO Dux Raymond Sy. Dux has a great perspective on how to address this challenge, which combines his unique “Shift Happens” approach and lessons learned from the vast wealth of project experience he and the rest of the AvePoint Client Services (ACS) team have accumulated.
If you are interested in learning more, Dux will be presenting on this topic next Tuesday, February 24, in Chicago, IL, at a special workshop from AvePoint and SharePoint Fest entitled “Beyond SharePoint Deployment: How Can IT Inspire, Motivate, and Drive Sustainable Adoption?” At the event, Dux will take participants through the process of addressing and creating sustainable adoption, both on-premises and in the cloud. The workshop will consider ways to make technology change sustainable, as well as provide tips and techniques which can be applied to any IT project to increase its probability of success.
In Chicago and want to attend? Register today!
For those unable to attend, look for more on this topic soon, both from Dux and other members of the ACS team.