On Tuesday, April 22, I look forward to joining leaders from government, education, healthcare, and private sector organizations to discuss the future of citizen service delivery at the FutureGov Forum Singapore, where AvePoint is a proud partner this year. The event – which was attended by more than 200 last year and takes place this year at the Marina Bay Sands Expo & Convention Centre – is the premiere event for Singapore’s civil servants to discuss major technological shifts in their industry, including:
- How Big Data can be used to impact decision making
- How Cloud computing impacts the design of citizen services
- How Open Data can help drive collaboration internally and externally
- Where government services fit within the new “App Economy”
- How government organizations can defend themselves against persistent cyber threats
Throughout the day, I will be leading two discussion forums and sharing best practices based on AvePoint’s work helping public sector organizations worldwide take advantage of the latest collaboration technologies while giving them the confidence that their systems are both protected and under control. If you’re at the event, I hope you’ll join me for both of these lively discussions.
First, I’ll be participating in an interactive discussion table entitled “Bridging the Digital Divide – Transparency in Public Sector Collaboration” starting at 9:35am along with AvePoint Public Sector CEO Chris Foreman and Executive Adviser to the Government CIO of Japan Kenji Hiramoto. The session will discuss ways in which the digitalization of shared resources and services can enable government agencies to better serve citizens. We’ll explain how organizations can overcome pain points tied to seven important factors and technological trends in the modern workplace, including:
- Cloud: Hosting providers maintain your infrastructure with high stability, reliability, and security standards, but does that mean your data is truly safe?
- Mobility: How can you enforce security measures and corporate policies, track usage, and maintain data sovereignty so workers collaborate from anywhere on any device with confidence?
- Collaboration: It can mean many things to many people, but what does collaboration mean to you and your organization?
- Security: When you implement technology that recommends information automatically, it can increase the likelihood of mistakenly releasing vulnerable information. How do you balance information access with security?
- Transparency: How do you create a transparent system that allows citizens to observe how their tax dollars are invested while providing up-to-the-minute information on the progress of projects and how they will ultimately benefit?
- Privacy & Data Protection: With the implementation of the Personal Data Protection Act in July of 2014, how can government organizations ensure their interactions with commercial businesses comply with the new regulations?
- Skills Management: How do you break the perception that government organizations are too compartmentalized and purposely hiding information for fear of criticism using resources such as people, process, and technology?
Additionally, at 2:30pm, I will co-host a panel entitled “Collaborate Your Way to Citizen Service Success”. The session will explain proven ways to improve information-sharing within your agency in order to build higher quality citizen services. We’ll dive into the following topics:
- Why is collaboration hard – and how can it be made easier?
- Examples of effective, connected government agencies
- Ways to balance governance and flexibility
I hope to see you there! To register for the event, be a part of the conversation, and learn ways that you can begin to transform your agency, please be sure to visit the FutureGov site today.