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How Microsoft’s Encryption Update Impacts AvePoint Products, Customers

Preparing for the Impact of TLS 1.2 Update 

Microsoft continues to deliver the best-in-class encryption by announcing the release of Transport Layer Security (TLS) 1.2. This announcement also means that starting October 31st, 2018, TLS 1.0 and 1.1 in Office 365 are dissolving.  

The discontinuation of prior TLS encryption has impacted hybrid scenarios where AvePoint server products connect to Office 365.  AvePoint is committed to staying ahead of the curve for these updates, and we have put a protocol in place for those who may be affected by the new release. 

How to tell if you are affected  

TLS 1.2 is supported in .NET 4.6, so the update will impact products that are built with the .NET 4.5 or lower: 

  • DocAve 6 SP10.1 or below 
  • Office Connect 1.60 or below (customers can upgrade to 1.70 directly and will not need a configuration change) 
  • Governance Automation 1.9 or below 
  • File Share Navigator Online (FSNO will update to .Net4.6 in March release)
  • Avepoint Meetings
  • Avepoint Records (On-Premises Version)

Browsers with TLS versions below 1.2 may be blocked in the future to ensure communication security. We recommend that you update your browser to a higher version to ensure that your organization is not hindered by the update. 

How to adjust to the changes 

Seeing a product or service that has been affected by the update to TLS 1.2? Don’t worry, we have you covered! 

  1. Check which installed .NET version of the server that hosting the AvePoint products. 
  2. For .NET 4.5 and 4.5.1, please install the update with corresponding OS version as following:
  3. For .NET 4.5.2 and above, please update the Registry with following steps:  
    • From Notepad.exe, create a text file named net46-strong-crypto-enable.reg  
    • Copy and past the following text:
  • For 64-bit operating system
    • Windows Registry Editor Version 5.00  
    • [HKEY_LOCAL_MACHINESOFTWAREMicrosoft.NETFrameworkv4.0.30319] “SchUseStrongCrypto”=dword:00000001
    • [HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoft.NETFrameworkv4.0.30319] “SchUseStrongCrypto”=dword:00000001
  • For 32-bit operating system
    • Windows Registry Editor Version 5.00
    • [HKEY_LOCAL_MACHINESOFTWAREMicrosoft.NETFrameworkv4.0.30319] “SchUseStrongCrypto”=dword:00000001 

4. Save the net46-strong-crypto-enable.reg file. 

5. Double-click the net46-strong-crypto-enable.reg file  

6. Click YES to update your Windows Registry with these changes.  

7. Restart your computer for the changed to take effect 

Note: AvePoint’s SaaS products, such as AvePoint Online Services (AOS), already support TLS 1.2. Current users will not have to worry about the new update.   

If you have any other questions in regards to the TLS 1.2 upgrade, please reach out to our customer success team. 

Cesar Coba
Cesar Coba
​As Senior Vice President of Customer Success at AvePoint, Cesar has over 10 years of experience in systems engineering, client services, and sales from within the technology sector. At AvePoint, Cesar has led a number of technical teams including AvePoint Client Services (pursuit and delivery), Solutions Engineering vertical, Technical Support and most recently is focused on spearheading AvePoint’s Customer Success group. Prior to that, Cesar led the sales organization in the New York metropolitan and Southeast territories. He was worked closely with global healthcare and pharmaceutical organizations worldwide on creating, launching, and integrating solutions into Microsoft SharePoint deployments in order to address accessibility, operational security, privacy, and site quality compliance challenges. Well versed in helping organizations meet and exceed HIPAA, Protected Health Information (PHI), and Personally Identifiable Information (PII) requirements with their existing enterprise technology investments, Cesar works directly with AvePoint’s sales engineering, product management, and research and development teams to offer customer insight in the creation of next generation compliance and governance software solutions.

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