Symantec Anti-Virus causes DocAve backup processes to stick in task manager
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KB Article ID: 10979
| Product: | Backup and Restore |
| Product Version: | All |
| SharePoint Version: | 2010,2013 |
Details:
If you have Symantec anti-virus installed on a DocAve Agent Server, any backup processes may stick in the task manager after they finish running. Symantec denies permission for the DocAve Agent Service account to close any processes.
As a workaround, add the exact name of the open processes to an exception list in the anti-virus to allow any account to close that specific process (such as, SP2010GRanularBackup.exe). You cannot fix this issue by adding the user account to the local administrators because Symantec controls process creation and deletion.
If you encounter this issue, please contact AvePoint Technical Support at support@avepoint.com. Please be sure to reference this KB Article ID.