Granular backup job fails at 1%

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KB Article ID: 10821

Product: Backup and Restore
Product Version: 6.1.0.0
SharePoint Version: 2010,2010 SP1

Details:

After the backup job is kicked off, the job would failed at 1%, and the Media Log contains the following error: 

​ERROR 03-06 16:22:57,243 1 AvePoint.Item.Backup.AveBackupBase 2405- The job failed. Job ID: FB20130306162249375373_0000 Cause: AveException: ExceptionType:Unknown. Details:Not Implemented in this layer.. More Information: http://www.DocAve.com/EventID.aspx?id=2405

Solution:

In the logical device settings, uncheck Enable syncing data to each physical device, re-save the logical device as well as the Storage Policy, and then re-run the backup.