2023 State of the Intelligent Information Management Industry

Combining independent research, data trends, and actionable takeaways.

Information management is at a pivotal moment. How should you move forward?

Prior to COVID-19, organizations had been making strides in Enterprise Content Management (ECM). However, the pandemic forced businesses to go beyond capturing, storing, and processing data – they needed to digitalize completely. Today, as the world emerges from COVID-19, organizations face additional challenges brought by hybrid work, data privacy, artificial intelligence, and more.

A new report from the Association for Intelligent Information Management (AIIM), presented in partnership with AvePoint, highlights the growing importance of information management in a post-pandemic world and its impact on the current business landscape.

Download the 2023 State of the Intelligent Information Management Industry report now and discover:

  • The current state of the information management industry – including goals, successes, and internal infrastructures – and how it compares to data from five and 10 years prior.
  • The biggest obstacles organizations face towards achieving digital transformation, which is now a major driver of information management.
  • The explosive growth in information management systems, including tools for content management, document management, and record management, and the complications this growth brings.
  • Skills that information management professionals believe they need to achieve their goals at the organizational, departmental, and personal levels.
  • Conclusions and recommendations to help organizations navigate the fundamental shift in information management in a post-pandemic world.

Table of Contents

  • Key Findings

  • Introduction

  • The State of the Industry

  • Looking to the Future

  • Conclusions and Recommendations

Take a sneak peek:

  • This lack of integration poses numerous challenges in areas such as eDiscovery, privacy, information security, and overall governance and compliance. In addition, any scenario that requires a complete, single view of a customer, process, claim, application, or case is hindered by the need to connect to multiple systems — running the risk of data integrity issues such as duplication and inconsistent data updates. As a result, system integration and alignment is an area that requires significant strategic and technical focus in the coming years to avoid downstream issues. (p. 17)

  • Asking an audience that works in information management whether that area will become more or less important in the next two years might seem like a pointless exercise. However, you might expect that asking the question to both an AIIM audience and a non-AIIM audience would yield different outcomes. In fact, the two audiences provided very similar results. Overall, 79% of the combined audience sees information management becoming more important over the next two years — constructed from 84% of the AIIM Audience and 72% of the non-AIIM audience. Only 1 % of the combined audience feels that information management will become less important. (p. 23)

Information Management

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