The AvePoint Solution
JAS had several requirements for a backup tool: they wanted a solution that offered encryption at rest, was reasonably priced, and, most importantly, was easy to use; Augustine knew he wouldn’t be the only person using the solution, so wanted to find something user-friendly that others could take to easily.
They narrowed their search to three vendors. They decided to go with AvePoint Cloud Backup, a comprehensive cross-platform, multi-cloud backup and restore solution. Cloud Backup features built-in storage, encryption, flexible pricing plans, and more for M365, Salesforce, Google Workspace, Azure, and Dynamics 365.
Two key features helped Cloud Backup stand out from the others: first, the ease of use. Augustine explains: “We’re a growing company, but we still haven’t hired to the point that I can do it all – I need to delegate. The ease of use and delegated administration means I can assign permissions to our help desk team and they can perform restores when they need to. As admin, I can audit the record of who did what and why and step in if I see any improper requests.”
The second critical feature: the unlimited storage and retention. While legally JAS does not need to retain information more than 90 days, it would impact productivity if staff could not restore something they needed; this feature ensures JAS’s team always has the information they need.
Together with Cloud Backup’s other capabilities – such as ransomware detection and out-of-place restores – these features made AvePoint’s offering hard to match.
AvePoint’s service team helped ensure a successful launch through the Deployment Service. “They brought on a technical person to set up the solution,” Augustine explains. “I had the opportunity to work with him for five days and learned a lot. The team made the journey incredibly easy for me.” After launch, Augustine could lean on AvePoint’s 24/7 support team to help ensure continued success.
While they haven’t had many opportunities to use it since implementation, Augustine considers this a good thing. He says, “I hope we never get in a situation where we need to use it a lot. However, we have armed ourselves with the tool we need to speed up productivity, should it come to that.”