JUNIOR SERVICE ENGINEER (DANANG)

About AvePoint

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com.

Job description

• Deliver global service projects, including data migration, data management, storage optimization, SharePoint portal, tech refresh and platform upgrades, etc.

• Collaborate with external customers and internal development/QA teams to ensure smooth service project delivery. • Understand service requirements, devise solutions, and create service delivery plans.

• Execute service tasks, analyze and resolve encountered issues, and compile reports to demonstrate successful service delivery.

• Assess workload and duration for new projects or change requirements to support sales processes.

Requirements

• Proficiency in English (listening, speaking, reading, and writing).

• Strong logical thinking skills, enabling quick understanding of client requirements and technical solutions.

• Effective communication and teamwork abilities. • A strong sense of responsibility and resilience under pressure.

• Familiarity with Microsoft 365 apps and services (Windows OS, Word, Excel, PowerPoint, Outlook, etc.).

• Bachelor’s degree or higher in computer science, software engineering, or a related engineering major is preferred.

• Experience with SharePoint, Azure, data migration, or infrastructure setup is preferred.