InComm Payments Consolidates Solution Stack with AvePoint to Streamline Backup, Archiving, and Microsoft 365 Management Needs

The AvePoint Solution

After reviewing demos and other customer success stories, InComm Payments realized AvePoint Cloud Backup not only met but exceeded their existing backup and recovery capabilities for Microsoft 365.

“The interface is straightforward and incredibly intuitive, making setup and configuration a breeze,” says Brian Hightower, Senior Manager, M365 Operations at InComm Payments. “It took us just over a week to get it up and running, which included backing up 350 TB of data across Exchange, OneDrive, and SharePoint.”

Rigorous testing proved that the solution’s capabilities were thoroughly reliable. The InComm Payments team found the recovery feature particularly helpful for fulfilling common legal requirements, such as exporting entire mailboxes. Cloud Backup streamlines this process, making it easier to create and export mailbox copies than it is to export a mailbox via native methods. This feature has been beneficial for the team, as it has allowed them to meet legal requirements with ease and efficiency.

While cost savings weren't the primary motivator, AvePoint offered competitive pricing, resulting in a 25% reduction compared to their previous solution. This reduced cost includes extended coverage to safeguard Salesforce, offering features like sandbox seeding and robust restores, even metadata, and Power Platform, with support for Power BI, Power Automate, and Power Apps, ensuring comprehensive protection across all critical data assets and platforms.

“We’ve seen a lot of growth in Power Platform recently, and when we examined it more closely, we realized that a lot of it is actually business critical,” Brian explains. “When we discovered that AvePoint was the first to market with a backup solution, it made sense to add it on, especially because we were already saving money on backup in general.”

“AvePoint knows our business challenges and proactively offers solutions, like Power Platform backup,” says Ben Wilkins, Senior Director, Global Workplace Technologies at InComm Payments. “That’s why a good relationship with a vendor is critical. These conversations are much harder when you’re cold-calling vendors, hoping someone has something to meet our needs. Ultimately, we were looking for a partner, and AvePoint has proven to be exactly that.”

Already, InComm Payments has come to AvePoint to help tackle their next challenge: their substantial SharePoint footprint, at 97 TB of data and growing 1 TB every month. This not only clutters their data repositories, but strains their storage resources, threatening to escalate storage costs.

With AvePoint Opus, they can identify unused or inactive content and move it to lower-cost storage tiers or archive it and keep it in place. Should an end-user need to access an archived item, they can request a restore via the access link.

Initially, InComm Payments plans to archive 15 TB by targeting its largest and most inactive sites and migrated file shares, but they will develop a more comprehensive archiving plan after gaining a deeper understanding of their data and user experience.

Brian sums it up: “A company that can do backups and migrations tells me they have a strong grasp on Microsoft 365 data and can handle it wherever it is. AvePoint’s expertise and breadth of knowledge reinforce their ability to meet our needs for any task involving moving, backing up, or manipulating our Microsoft 365 data."