As a result of this successful project, Ludwick has retained the trust of a key potential customer.
“This absolutely helped positioned us with the customer for future opportunities, in fact we are currently in the proposal process of becoming their MSP,” said Ludwick. “So you [AvePoint] are helping us grow our business.”
Following the successful GoDaddy migration, Ludwick has leveraged FLY in two subsequent migration opportunities. His advice for other MSPs is don’t forget to factor customer support in the equation when determining which migration solution to use.
“The key thing is to take advantage of AvePoint customer service and call center, there are real humans that can work through issues with you,” said Ludwick. “As an MSP when you are scoping out these types of projects you are going in with misinformation, partial information, or missed assumptions and having a provider that can help you through those types of challenges when you are in a project is absolutely critical. No matter how much due diligence you do, you will always miss something.”
For Ludwick, it was the human element that separates AvePoint from other options.
“The biggest differentiator is that with AvePoint, you can actually talk to humans. With the other competitor, it is absolutely impossible to get to humans,” said Ludwick. With AvePoint you can explain a situation and there is a dialogue—you aren’t putting everything into a chat box and going through red tape.”