The Ultimate Guide To Citizen Services

Constituents not only expect to interact with government agencies using the latest digital channels, but they expect those agencies to respond faster than ever before.

Even if your agency is using a digital platform, has it been widely adopted by the public? How many reports have been submitted?

Now government agencies can rise to the challenge and make it easier than ever for those citizens to report issues within their city using social media or their smart phones.

Those reports can then be automatically routed to the correct department and field response team using proven AI and machine learning technology from Microsoft!

If you work for a government organization relying on manual processes or legacy/siloed systems citizen communications, case management or incident reporting, you need to read this eBook and learn:

• Increasing adoption of citizen reporting systems without increasing the burden on your agency
• Improving verification and dispatch procedures
• Leveraging technology to monitor social media to increase incident response times
• Raising levels of public transparency and two-way communication
• Selecting the right devices and interfaces
• And more!

Cities across the world from the US to France and Australia are taking advantage of these technologies. Access your free eBook today.