Let us bring you through the process

Design & Plan
Step 1: Design & Plan

Right-size the strategy and plan to set you off on the right foot.

Migration & Deployment
Step 2: Migration & Deployment

Streamlined white glove migration service to bring you onto the platform smoothly

Support
Step 3: Support

Worried about user support? We get you all covered!

Adoption and Change Management
Adoption and Change Management

Manage resistance, embrace change and maximize adoption

Design and Plan

Step 1: Design & Plan

Right-size the strategy and plan to set you off on the right foot.

Infrastructure and Security

Infrastructure design and plan covers all you need for secure and productive Microsoft Office 365 onboarding: Networking, Identity, Windows 10 Enterprise, Microsoft Apps for Enterprise, Mobile Device Management and Information Protection.

Solutions for Platform and Apps

Microsoft Apps for enterprise is a suite of products that boost your productivity when used together. However, where do you start? Do you need all features? How do the functionalities fit your organization’s collaboration needs? We get you covered by solution designs for individual apps as well as how collectively the entire suite should be leveraged.

Microsoft 365 Rollout Approach

Every organization starts Microsoft Office 365 onboarding from a different position. The rollout approach that works successfully in other organization may not work for you perfectly. There are aspects we will learn about you to design a rollout approach, which can be a big bang with enabled self-service or business by business rollout that is tailored to different groups of users.

Migration and Deployment

Step 2: Migration & Deployment

Streamlined white glove migration service to bring you onto the platform smoothly

Business Centric

We talk to your business users and design a Microsoft Office 365 migration solution that minimizes interruption to day-to-day business while maximizing the value of the solutions after migration. As every department or user group may have different requirements, user group specific deployment provides maximum flexibility and minimizes disruption to business services.

Migration Procedure Standardization

Once the migration plan is devised, runbooks keep all deployment tasks on track. A detailed step-by-step runbook structures Microsoft Office 365 deployment execution, making sure all operations are performed consistently. All actions are trackable and auditable. Iterated runbooks also keep track of up-to-date procedures on deployment approach.

Automation with Tools

With AvePoint’s extensive migration experience since day one of the company, we have curated specialized tools for every migration project, many of which have been provided to the market as off-the-shelf products. In project delivery, we also strategically develop tools and scripts to automate the deployment process to increase efficiency and reduce human errors. Want migration without the dirty work? Take advantage of AvePoint’s Migration as a Service (MaaS) – a white glove approach that handles migration complexity, so you don’t have to.

Support

Step 3: Support

Worried about user support? We get you all covered!

Dedicated Support Channels

We work the way you work. We design support channels with the tools available in your environment and the way that suits your organization users. It can be as simple as a dedicated support mailbox that our team watch based on SLA, or it can also be Yammer groups and Chatbot on Teams. We make it easy for end users to find support they need in time.

Direct support through dedicated focal points

For high priority users and groups, we also provide individuals with dedicated point of contacts for support and enquiries, organized with an extended team including the user champions. We also reach out to users proactively after rollout for sanity check to make sure all introduced Microsoft Office 365 products are working as expected across users’ devices.

Teams Channel with User Champions

Close collaboration with the rest of the user champions that keeps everyone in the loop for issue updates, deployment announcements, reported issues and escalations, etc. This promotes visibility among the key roles in the project team and enables your internal teams to support end users.

Post Project Transition

Go-live is never the end, but a new beginning. We train the IT Ops team to support the users for the long term. Project focused learning portal will be transformed into an enterprise collaboration portal focusing on daily operations. Relevant information are organized per topic and app: Features, Guides, Self Service requests, Best Practices, Microsoft Learning materials etc.

Adoption and Change Management

Adoption and Change Management

Manage resistance, embrace change and maximize adoption

Impact Analysis and Organization Readiness

Microsoft 365 Adoption and Change Management Strategy is never one-size-fits-all. Analyzing the impact of the change and the characteristics of your organization is always the first step towards successful Adoption and Change Management.

Empowering Your Organization for Change

Once the goals are defined, we assess what roles and resources are available in your organization and determine how we can empower you to carry out Change Management. Qualitative and quantitative measurements will be established to evaluate the effectiveness of the strategy and adapt where needed.

Communications and Training Plans

Just-in-time communications to make sure users are well informed of the change, its impact and benefits. Tailored training plans to equip users with the knowledge and ability to thrive through the Microsoft adoption journey. We also coach your internal teams including IT and people managers to facilitate sustainable adoption.

Microsoft 365 Adoption Products and Services

Administrator

Administrator

Centralize and automate changes, and manage settings, configurations, and permissions in bulk at any object level to eliminate tedious tasks.

Archiver

Archiver

Intelligently archive and automate content lifecycle management for files, mail, items, conversations, and more, based on custom business rules.

Backup & Restore

Backup & Restore

Protect and restore with backup of SharePoint and Microsoft Office 365 and restore items with full fidelity and recovery. With platform level protection and granular restore, meet SLAs with ease.

Cloud Archiving

Cloud Archiving

Archive, retain, or remove out-of-date content from Groups, SharePoint Online, and OneDrive for Business to optimize storage.

Cloud Backup

Cloud Backup

Automated backup with flexible capacity options ensure Salesforce, Dynamics 365, and Office 365 are secure, and restored.

Cloud Governance

Cloud Governance

Implement an extensible Office 365 governance strategy that empowers users, is easy to maintain and scales as your organization adopts to the cloud.

Cloud Management

Cloud Management

Automate control of security, configurations, and content, and replicate changes in real time. Get insight into environments with customized reports.

Deployment Manager

Deployment Manager

Test and deploy solutions and templates across environments with accuracy and speed.

Governance Automation

Governance Automation

Automate SharePoint and Office 365 lifecycle management—from provisioning to archiving, and more. Enable controlled release of new features to drive adoption and enforce policies.

Microsoft 365 Backup

Microsoft 365 Backup

Automated backup with flexible capacity options ensure Salesforce, Dynamics 365, and Office 365 are secure, and restored.

MyHub

MyHub

All your Teams, Groups, and Sites, huddled together.

Policies & Insights

Policies & Insights

Reduce IT’s security burden. Easily find, prioritize, fix, and enforce controls for permissions, membership, and configuration. All your workspaces, completely secure.

Report Center

Report Center

Create detailed and customizable reports on performance, usage, and security across SharePoint and Office 365.