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A consultation demonstrating the function and value of AvePoint’s Cloud Backup solution convinced Xcellent that the service could effectively meet the company’s diverse and evolving backup needs.
Cloud Backup is a 100% SaaS solution that provides automated, comprehensive backup and restore services for M365, Salesforce and Dynamics 365. It features built-in storage and encryption and offers flexible pricing plans based on the number of users or the amount of data.
Cloud Backup is also designed to meet the unique challenges of busy MSPs with a designated portal to help them manage the service and support needs of multiple clients.
Xcellent considered cloud backup solutions from Veeam and SkyKick. Ultimately, they chose to work with AvePoint and purchased Cloud Backup through Ingram Micro.
“For us, the main reason was fast development, fast restores, reliability, and an easy-to-use interface,” Schoonderbeek said. “We have all of that within your product.” Cloud Backup’s compatibility with new M365 services and functionality updates means MSPs can offer swift, comprehensive protection.
Setting up the AvePoint solution was just as quick. “It only took us a couple of hours to get started,” said Richard Groot Roessink, a technical consultant for Xcellent. “I did the job and configured backup across office 365 for a customer in one hour — pretty fast.”
Another perk: AvePoint’s global presence, which includes offices in The Hague, made the process — and the partnership — feel even more personal.
“The first time I did an AvePoint backup, one of the technical guys looked over my shoulder,” said Groot Roessink. “The contact with our account manager was all in our own language. It was very easy to communicate our issues and questions.”
AvePoint’s dedicated European data centers and multi-geo capacity for customers to choose where their data lives, as well as functionality to comply with right to be forgotten requests, is critical for GDPR compliance.
“It’s very important to have those options for customers demanding it,” said Schoonderbeek, who added that Xcellent uses Cloud Backup for its own needs as well.
Xcellent hasn’t yet used AVA, AvePoint’s virtual assistance bot for data restore, but leaders see potential in giving customers some self-service capabilities as needs increase.