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With the COVID-19 pandemic, Swinburne needed to re-enable Teams, specifically chat and meetings, for its student users. With all users transitioning to virtual only interactions, Teams usage skyrocketed.
“To show you how much has changed [since COVID-19], prior to us working from home, we averaged 700 chat messages, 300 channel messages and less than 10 meetings per day. Now on average we have 50,000 chat messages, 3,000 channel messages, and 700 meetings everyday,” said Argame. “Our usage has increased tenfold.”
Cloud Governance’s ability to automatically set different policies for different sets of users based off their attributes in Active Directory allowed Argame to quickly roll out Teams for the student body while setting different permissions for staff.
“Students can only be added to a Team by an academic and all provisioning requests from staff are routed to the service desk,” said Argame. “If we didn’t have Cloud Governance, it would have taken a while to roll out Teams to students properly.”
Cloud Governance’s functionality to automate provisioning requests and capture additional metadata around each Team has greatly scaled the service desk as well.
“The [first three weeks in responding to COVD-19] all the staff trying to get Teams created for them and the service desk got overrun. We had to backfill from different teams to help them out,” said Argame. “Previously, we had a script to create a Group and then add a Team to it and then add the service desk as a Team Owner. It was a very tedious way to do it, and only people who knew PowerShell could do it. Now, we just get all the details straightaway and automatically provision with governance and lifecycle policies included as well.”
One of the biggest Cloud Governance benefits for Argame is the product’s ability to automate the lifecycle management of Teams.
For Swinburne, Team leases expire every year and Team membership, Owners and content needs to be recertified every couple of weeks. Unneeded Teams are archived and then deleted.
“Before cleaning up the Teams being created and not used took a lot of time. We had to figure out and contact the Owners and then if the Owners aren’t around anymore figure out who is going to be the next one,” said Argame. “Now, I don’t have to worry about any of that.
For Swinburne’s staff users, they have seen tremendous value now that external sharing has been abled thanks to Cloud Governance.
“With Cloud Governance, we can easily designate which teams are guest enabled. That’s been the biggest win for our staff users,” explained Argame.