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After learning that its previous vendor’s SharePoint governance solution offered only limited monitoring capabilities and required on-premises installation, Canadian Cancer Society chose to implement AvePoint Online Services (AOS) – a 100 percent Azure-hosted Software-as-a-Service (SaaS) solution for Office 365 management. “Our previous solution was built for on-premises SharePoint, but AOS offered a nice, hosted solution designed for Office 365 and SharePoint Online,” said Michael DeShane, Senior Application Support Specialist at Canadian Cancer Society.
AvePoint Online Services enabled Canadian Cancer Society to meet its SharePoint Online governance challenges head on through automated policy enforcement capabilities. Using out-of-the-box and custom rules, administrators can rely on AOS to monitor sites around the clock and automatically adjust or generate alerts around unauthorized changes in settings, security, and configurations. “We use AvePoint Online Services to make sure improper permissions are not given out by site collection administrators,” said DeShane. “We’ve defined an acceptable number of administrators, and if that number is exceeded, we receive an alert so that we can investigate who was added and why – allowing us to make changes quickly if necessary.”
With AvePoint Online Services, Canadian Cancer Society IT administrators are also able to analyze usage across the SharePoint Online environment through comprehensive, customizable reports. The administrators are able to use this information to get an overview of activity across the environment to determine any changes that need to be made. “AOS gives us a clear view of who’s accessing what throughout our SharePoint Online environment,” said DeShane. “Running these reports has been useful to determine any security holes that need to be dealt with. For example, I run a report that shows all users with full control privileges to ensure people who aren’t supposed to have elevated permission levels don’t have them.”
In addition to management and administration, AvePoint Online Services also gives Canadian Cancer Society better Office 365 data protection capabilities. The organization uses the solution to back up its SharePoint Online environment to the cloud. With AOS, Canadian Cancer Society can also granularly restore content without having to roll back the entire environment, as Microsoft native abilities require. “AOS' backup and restore abilities are critical as we expand Office 365 to serve employees and volunteers across the country,” said Holmes. “If a team in one province needs a lost or deleted document, we can get it for them quickly without losing new data created and impacting the rest of the organization.”
Throughout its use of AvePoint Online Services, Canadian Cancer Society is able to count on AvePoint’s global, 24/7 support team to help resolve any issues encountered. “Support from AvePoint has always been stellar,” said Holmes. “If we run into a problem or just want to know how to do something, they always take the time to help us and make sure we’re getting the most value out of the product.”