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In light of a positive experience completing a SharePoint migration with DocAve Migrator in the past, RPA investigated and chose to implement DocAve Backup and Restore, part of AvePoint’s enterprise-class management platform for SharePoint governance – the DocAve Software Platform. DocAve Backup and Restore provides business-aware, comprehensive, SLA-driven protection of SharePoint environments, addressing the need for a fast, flexible, and intelligent backup solution.
With DocAve, RPA was able to schedule a backup plan that met its specific business needs, which included full system backups run over the weekend as well as granular and incremental backups run nightly in order to ensure the organisation’s most important data was protected. “DocAve’s reliability and scheduling function makes managing and administering our SharePoint backups easy,” Cuthbert said. “I save two hours of my time per week due to our use of DocAve, and that is important as I am the organisation’s only SharePoint administrator.”
RPA’s needs for granular data protection were also met, as DocAve provides full-fidelity backup and recovery, from an individual content item to an entire SharePoint environment and all of its farm-level components, maintaining all metadata, security settings, and version histories. All restores of missing or corrupted content can be processed in a live SharePoint environment during standard hours of operation without interrupting the flow of business. “When data is lost and needs to be restored, DocAve gets the job done quickly for us,” Cuthbert said. “By simply accessing DocAve’s interface, picking a date, and clicking a button, the content is instantly restored to its proper site collection. We can restore content within seconds, which is fast enough so that our end users hardly notice and ensures we meet our SLAs for the organisation.”
Throughout RPA’s use of DocAve, Cuthbert knew he could count on AvePoint’s technical support team whenever help was needed. “AvePoint responds to my support requests speedily and always provides a knowledgeable technician,” Cuthbert said. “Many software vendors leave a lot to be desired in this area, but AvePoint is the exception.”