Meet Sabrina Vazquez, VP of Customer Success based out of our Jersey City office. In her role, Sabrina ensures product adoption that drives customer success, engagement, and retention. Sabrina joined the AvePoint team in November 2009 as a Tier 1 Technical Analyst and has since been promoted several times within the organization. Read on to learn more about her life at AvePoint, how she defines leadership, and the words she lives by!
What are three words or phrases you would use to describe life at AvePoint?
Rewarding, innovative, and keeps you on your toes.
What has been your proudest moment working at AvePoint?
My proudest moments at AvePoint occur every time we receive a compliment from a customer. This is especially the case on accounts that were previously in jeopardy. It’s great seeing our Customer Success engagement model make customers happy and find the value in their investments.
What advice would you give to future new hires?
Don’t be afraid of making mistakes. It’s better to have tried and failed than to never have tried in the first place. By taking the first step, you are showing motivation and drive. If you fail, learn from your mistakes and move on.
What do you like most about your job?
I love the fact that I work across various teams day in and day out. Although I’ve always worked with technical teams, I didn’t have the opportunity to partner with our sales organization nearly as much as I do now. It has given me more insight into the sales process and has made me appreciate the work that goes into an account during the pre-sales phase.
What does leadership mean to you?
Leadership not only means to lead by example, but also to let your teammates know that you’re there to help them succeed. I always try to help others break through barriers they may be facing in whatever project they’re working on. In doing so, I make my presence felt and set a good example for the rest of the team.
Do you have a favorite quote?
“Get comfortable with the uncomfortable.” The more uncomfortable you make yourself in any situation, the more you push yourself to grow and mature.
What do you like to do outside of work?
I love to travel and experience different cultures while doing so. I try to visit a new place every year.