Validate your internal messaging, measure its impact, and refine your strategy with analytics purpose-built for all your Microsoft 365 communications channels including Yammer, Teams, and SharePoint.
Internal communications have evolved from the occasional staff memo to a strategic, multidisciplinary force. Amidst a string of global socioeconomic and healthcare events, Communications leaders have found themselves in a position of increased power and proximity, working with senior executives to craft timely messaging, highlight corporate values, and demonstrate transparency.
However, proving the value of corporate communications hinges on being able to measure it. While tools for external communications now offer rich insights, analytics for internal communications continue to lag behind.
BLOG: How Analytics Can Enhance Your Internal Communicationsof Chief Communications Officers report an increased focus on employee communications
say perceptions of Communications as a strategic business driver changed during the pandemic
of execs feel the shift to hybrid work has made internal communications more challenging
What if you could apply the same type of analytics to your internal communications as you do to your social media? tyGraph for Employee Engagement is a robust analytics suite designed to measure all your Microsoft 365 communications channels.
Start by examining the long-term value of your Viva Engage (Yammer) network with a wide range of metrics designed to help you understand how employees are using the platform and identify areas for improvement. Data includes engagement rates, user activity, and content performance. You can even segment data by user, group, or topic to identify trends and patterns.
With tyGraph, you can measure your active and engaged users over a strategic time period (1-2 years) instead of being stuck with 90-day canned experiences.
SharePoint is a fantastic place not just for documents but also static content like News Pages. Make the most of your audience in SharePoint by optimizing your navigation, promoting successful content, tailoring experiences to your audiences, and writing new content that fits what your audience’s needs.
LEARN MORE ABOUT OUR EMBEDDED SHAREPOINT ANALYTICSFiles are critical artifacts in your communications story. Newsletters and other files make for great accessory documents in a campaign but how can you be sure if anyone even reads them? tyGraph ranks those files so you can see not only which files were accessed the most but which areas of the business were interacting with them.
While Microsoft 365 gives you page views for a given page, it is difficult to get a combined ranking of your top pages in one place. tyGraph not only get ranks your best pages, but allows you to filter the ranking by audience metadata. For example, “Show me my top pages by users in our Accounting department.”
Don’t fall into the trap of always posting what is comfortable - check yourself by checking out SharePoint search data. View the top searches in SharePoint, as well as those that did not return any results. Then, proactively generate content to fill those gaps and fulfill your audience's need.
While Microsoft Teams provides a fantastic space for collaboration, it also generates such an incredible amount of discussion that it would be impossible for any one person to stay on top of it. Take advantage of tyGraph's rich data reporting and visualizations to understand what discussions are being had (and where) so you can drive communications that are not aloof to blind spots discussions in teams and channels.
Take a look at Microsoft Teams keyword usage to understand what's being talked about the most or search by keyword to find out where the discussions are happening.
As discussions from Yammer or email inevitably weave their way into Teams or Channel discussions, monitor the overall tone of your organization by tracking sentiment analysis.
For audiences lagging in engagement, use tyGraph to find out which Teams and Channels they're using the most then share communications directly where they're working.
Read how Takeda improved end user experience post-migration with tyGraph
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