Playbook for MSPs: Preparing Clients’ Digital Workplaces for Microsoft 365 Copilot

AI Opportunities Ahead for MSPs

The integration of AI into business operations has become not just a trend, but a necessity. At the forefront of this AI revolution is Microsoft 365 Copilot, which has already garnered widespread interest for its ability to drive efficiency and enhance work quality.

With Microsoft’s removal of seat limit for Copilot, MSPs have a unique opportunity to meet the AI demands of businesses while also growing their business by offering Copilot readiness services.

Many organisations have found their AI ambitions faltering because of how their data is managed and stored. This is where MSPs’ role becomes indispensable.

In this guide, we'll walk you through the state of data management among organisations today, explain why you need to help your customers implement better data governance, and provide a step-by-step technical Microsoft 365 Copilot readiness checklist to help you respond to your customers’ AI preparation needs.

Table of Contents

• Introduction
• The Problem: Reframing Data Management in the Age of AI
• The Solution: Data Governance is the Key to AI Adoption
• How MSPs Can Help Their Customers Prepare for Microsoft 365 Copilot

To prepare businesses for AI, MSP should lay the groundwork that will assist AI in truly understanding their customer’s business; this involves establishing a data foundation that maps every workspace, piece of content, and user to the right business context.