Employee Spotlight: Danny Carneiro, Manager, Customer Success

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This spotlight features Danny Carneiro, Manager of Customer Success, who is based out of our Arlington, Virginia office. Read on to learn more about Danny’s AvePoint journey (which started in sales), what he enjoys about the Customer Success team, and his interests outside of work!

What’s your story at AvePoint? How have you progressed within your career here?

I began my AvePoint journey in early 2015 as a Maintenance Renewal Rep. After 6 months, I moved into a sales opportunity, supporting our Latin American business. After 2 years, I transitioned back to the maintenance renewal team in a leadership capacity. I enjoyed getting back to my roots and being able to help others grow on the team. Simultaneously, AvePoint was starting to build out our Customer Success business unit, and I earned a role in managing our Customer Success Representatives. Our CSRs support clients within our SMB market.

How did you first learn about AvePoint and what drew you to your current position?

I first learned about AvePoint through a friend. I wanted to get into the tech industry for quite some time, and after doing research on AvePoint and hearing all the great feedback from my friend, I decided to apply. Here I am, 5 years later!

What advice would you give to future new hires?

Give 110%. Hard work does not go unnoticed at AvePoint and those who put in the extra effort are always noticed and given opportunities to further their careers. Don’t be afraid to make mistakes; take them and turn them in to opportunities to grow.

What do you like most about your job?

The People! Working within the Customer Success business unit, we interact with numerous teams to ensure our customers are happy and receiving the care and attention they need. Everyone at AvePoint has a similar goal and mindset, which makes serving our customers easy.

What is the most important thing you have learned in the last five years?

There’s no shame in not knowing! No one has all the right answers. People appreciate honesty in knowledge; it’s better to tell a customer that you need to get back to them with an answer rather than provide incorrect information.

What do you like to do outside of work?

I am a HUGE baseball and soccer fan. I had the opportunity to see a Washington Nationals World Series game last year and it was AWESOME! Outside of sports I also enjoy spending time with friends and family and visiting wineries in the area!

What is your favorite thing to do in your city?

I love being a “tourist” in Washington, D.C., our nation’s capital and home to a lot of history. Although I’m from this area, there are still parts of D.C. that I have not explored. There’s always something to do!

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