As the Senior Manager for AvePoint Technical Support, I lead a team of problem-solvers and solution experts. We’re the team that assists our customers with any technical issues, questions, or concerns they’re facing with our software solutions. Our customers are our priority, so we pride ourselves in our speedy response time while seeking their feedback every step of the way. We’re provided with tons of training and resources to stay on top of the latest technologies, and we’re supported by the company to strive for and earn new industry certifications. Our colleagues across the globe are easily accessible through many different communication channels for support and advice when needed.
I joined AvePoint in August 2017 after hearing from Kyle Johnston about how awesome the company was and what he was doing. I had previously got out of the military in 2015 and , completed one year of college at John Tyler Community College before getting a job offer at a Network Operations Center on Fort Lee, but I quickly learned it was not what I was passionate about.
After completing the new hire training at AvePoint and getting comfortable with the products, I started trying to help all my fellow peers whenever possible with their questions/issues. This quickly led me down the people management track for Support. That hasn’t changed as I sincerely enjoy continuing to learn more about our products, other industry technology, and coaching the Team Leads and Engineers on the support team to the best of my abilities. Outside of the office, I have a huge interest in fragrances, playing Xbox, continuing education on AvePoint products, IT certifications, and spending time with my wife.
At AvePoint, we’ve built an environment for lifelong learners to go to the next level, sharpen their skillsets, and develop professionally and personally. Small failures are experimental, mentors will guide you, and you’re trusted and empowered to bring your full talents to the table. What will your story be at AvePoint?