- Establishing a baseline for the current collaboration environment
- Identifying critical future goals
- Drafting a plan for the initiatives required to move towards that future state
- Application Usage. How are current tools used for collaboration, and how could they be used?
- Communication and Change Management. How can we communicate collaboration opportunities to drive adoption?
- Content. What types of content are created, shared, and consumed?
- Development, Maintenance, and Support. How are collaborative solutions developed and supported?
- Governance. What people, processes, and technologies are in place to manage the set-up and growth of the collaboration environment? Do we need to look to new technologies or processes to establish good governance?
- Tools. What tools exist to automate the administration and governance of the collaboration environment? What is the appropriate timing for installing these tools?
- Infrastructure. Is the current infrastructure adequate for the desired growth, and if not, what infrastructure is needed?
- Search. How do people find important content scattered across the organization?
- Social. Can our employees easily share what they are working on, and tune in to what others are doing? Do our social tools match the expectations of our workforce – especially Millennials?
- Usability and User Experience. How can adoption and usage be maximized by providing a user-centered experience?
- Return on Investment. How can you estimate ROI for your collaboration efforts?