Resolve Customer Cases in One Unified CRM System
CRM tools can transform your business by allowing the quick resolution of customer queries and cases. However, agents and representatives face challenges in viewing, categorising, and responding to cases that are scattered across multiple data sources and channels. By building a robust and unified case management layer underneath your custom CRM, you can collect and organise all customer service interactions and track their cases until resolution, whichever channel those interactions come from: e-Service/portal site, email, telephony, (query management system) QMS, kiosks, or other case source systems.
Complete Case Retrieval & Management Solutions
Enhance your case management with a robust, tailor-fit CRM system. AvePoint can help you with system integration, app development, performance optimisation, advanced analytics, and robust data security to directly address your organisation’s unique case retrieval and management challenges.
Client Success Stories
AvePoint provides best-in-quality CRM development and case management system integration with consulting services from our team of experts.
Reduced time for searching relevant cases
Transforming Legal Research with AI: A Prestigious Court’s Success with AvePoint’s Intelligent Case Retrieval System
View on KPIs through Power BI Data Visualisation
AvePoint's Predictive Insights and Unified Data Platform Solutions Improve Data Analysis of an Educational Institution to Further Students' Success
New visitors after site improvement
Driving Personalised Experiences: An Arts Organisation Achieves Increased Site Traffic from AvePoint’s Cloud-Based Recommendation Engine
Launch Your Custom Case Management CRM
Resolve customer requests faster in one CRM, maximise your business potential.