Thursday, February 29, 2024
HomePublic SectorRelease Update: Citizen Services 1.3.3

Release Update: Citizen Services 1.3.3

Store GIS Map Layer Metadata

One of the popular features in Citizen Services is the support for ESRI ArcGIS maps. We let customers use their ArcGIS implementations to validate addresses prior to request submission, and for displaying the maps themselves throughout the solution. In this release we’ve expanded the GIS support to include the ability to capture map layer metadata.

In ESRI ArcGIS Customers may add “layers” to their maps that overlay information such as school districts, police precincts, among other things. In this release of Citizen Services, we allow customers to store up to four layer values along with the service request types.

Figure 1: Configuring map layer capture.
Figure 1: Configuring map layer capture.

 

Capturing this metadata from the service requests allows customers to perform more detailed reporting about their requests by, for example, filtering their service requests by neighborhood or council district. This metadata can be viewed by exporting the service request data using the “Export Requests” feature of the Internal Portal.

Figure 2: Export Requests feature.
Figure 2: Export Requests feature.
Figure 3: Map Layer data in Service Request Export file.
Figure 3: Map Layer data in Service Request Export file.

Using this, customers can perform any ad-hoc reporting and analysis they want and include this map layer data.

Clickable Banners

The hero images on the home page of the Citizen Portal are a great way to share news, show off the beauty of your municipality and shine light on stories from your community. We’ve now added the ability to add hyperlinks to the banners so that viewers can click on them to learn more about the topic.

As always, check back on this site soon as we’ll be posting more feature updates in the coming months!

Paul O.
Paul O.
During his tenure as Director of Product Strategy, Paul helped evolve AvePoint's market and product strategies as well as product marketing with focuses in sales enablement and product innovation for the Business Productivity portfolio. Paul has been dedicated exclusively to SharePoint since 2006 and has a special interest and deep expertise in Enterprise Search. Paul helped clients worldwide solve business problems by leveraging SharePoint and Enterprise Search, and shares his experiences with the greater SharePoint community by contributing to books, blogging at olenicksharepoint.com, and speaking at industry events worldwide.

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