AvePoint Citizen Services allows governments and agencies to better serve their constituents.
With Citizen Services, government agencies or citizen-support non-government organizations (NGOs) now have the ability to automate case management and incident reporting, which allows field officers, operational centers, and the citizens they support to input and manage requests from any device, anywhere, at any time.
Utilizing Microsoft technologies – including Azure, Dynamics CRM, and Windows 10 – AvePoint Citizen Services helps cities provide the highest level of service and information to citizens across multiple access channels. By centralizing automated citizen request and case management, AvePoint Citizen Services modernizes government administration and allows agencies to optimize responses today, while better planning for tomorrow.
With instantaneous communication, one-click sharing, and mobile access to information, citizens demand digital age services.
With AvePoint Citizen Services governments can replace traditional call centers laden with manual processes with automation and digital integration. Institute a unified information system where anyone from anywhere can log an issue with pertinent information and photos. AvePoint Citizen Services is designed to integrate with your custom and third-party systems to access data and improve your service request process.
With next-day shipping and live-streamed everything, citizens today expect services to be nothing less than fast and efficient.
With AvePoint Citizen Services, governments can accelerate service delivery with automatic case routing to the right response teams – based on location and up-to-the-minute status availability. Empower your field staff with instant access to information, resources, and assistance wherever they are.
The Internet of Things (IoT) is now a part of everyday objects, from wearable devices to utilities, and the smart device era is underway.
Better serve your constituents with AvePoint Citizen Services’ strategic utilization of IoT – a suite of embedded sensors and wirelessly connected devices. Real-time device triggers automatically direct needed personnel and resources exactly where and when they are needed.
Behind the scenes, machine learning and advanced algorithms are helping people every day, from simple spam SPAM filters to cybersecurity.
With AvePoint Citizen Services, you can proactively solve problems for your constituents, before they even occur. By integrating IoT connected devices with Azure Machine Learning, governments can analyze, adapt, and make predictions about future events from data coming from those connections.
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