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Today’s Demands Require Modern Solutions

Retire Antiquated Processes. Embrace the Digital Age

Automate Case Management. Improve Satisfaction

Stay Connected. Stay Informed

Drive Efficiency. Deliver Results

AVEPOINT CITIZEN SERVICES

TODAY’S DEMANDS REQUIRE MODERN SOLUTIONS.

AvePoint Citizen Services allows governments and agencies to better serve their constituents.

With Citizen Services, government agencies or citizen-support non-government organizations (NGOs) now have the ability to automate case management and incident reporting, which allows field officers, operational centers, and the citizens they support to input and manage requests from any device, anywhere, at any time.

BUILT ON MICROSOFT CLOUD TECHNOLOGY.

Utilizing Microsoft technologies – including Azure, Dynamics CRM, and Windows 10 – AvePoint Citizen Services helps cities provide the highest level of service and information to citizens across multiple access channels. By centralizing automated citizen request and case management, AvePoint Citizen Services modernizes government administration and allows agencies to optimize responses today, while better planning for tomorrow.

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E-GOVERNMENT

WHAT YOUR CITIZENS EXPECT:

With instantaneous communication, one-click sharing, and mobile access to information, citizens demand digital age services.

RETIRE ANTIQUATED PROCESSES. EMBRACE THE DIGITAL AGE.

With AvePoint Citizen Services governments can replace traditional call centers laden with manual processes with automation and digital integration. Institute a unified information system where anyone from anywhere can log an issue with pertinent information and photos. AvePoint Citizen Services is designed to integrate with your custom and third-party systems to access data and improve your service request process.

WHAT YOUR CONSTITUENTS GET:

  • Self-register, submit requests, view the status of open cases, read announcements, follow social media feeds, and search a knowledge base repository for information used to resolve issues quickly – all without the need for agent assistance
  • Upload photo attachments and provide precise locations via integrated mobile device services to help validate requests and drive service improvement

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RESPONSIVE GOVERNMENT

WHAT YOUR CITIZENS EXPECT:

With next-day shipping and live-streamed everything, citizens today expect services to be nothing less than fast and efficient.

AUTOMATE CASE MANAGEMENT. IMPROVE SATISFACTION.

With AvePoint Citizen Services, governments can accelerate service delivery with automatic case routing to the right response teams – based on location and up-to-the-minute status availability. Empower your field staff with instant access to information, resources, and assistance wherever they are.

WHAT YOUR INCIDENT RESPONSE TEAM GETS:

  • View assigned tasks on the go based on location, request type, or urgency
  • Quickly and accurately respond to service requests by utilizing integrated location services and mappings via mobile devices
  • Log response activity directly into mobile devices to close out and annotate cases in real time
  • Annotate cases with rich media – including photos, video, and audio – as evidence of violation as well as for subsequent response and resolution

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INTELLIGENT GOVERNMENT

WHAT YOUR CITIZENS EXPECT:

The Internet of Things (IoT) is now a part of everyday objects, from wearable devices to utilities, and the smart device era is underway.

STAY CONNECTED. STAY INFORMED.

Better serve your constituents with AvePoint Citizen Services’ strategic utilization of IoT – a suite of embedded sensors and wirelessly connected devices. Real-time device triggers automatically direct needed personnel and resources exactly where and when they are needed.

WHAT YOUR AGENCY MANAGEMENT TEAM GETS:

  • Ensure a connected and efficient service delivery through integration with virtually any commercial or internally developed application to ensure coordination across multiple agencies and systems.
  • Proactively request resources and track progress by viewing key metrics – including request status, type, and location – through a centralized dashboard

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PROACTIVE GOVERNMENT

WHAT YOUR CITIZENS EXPECT:

Behind the scenes, machine learning and advanced algorithms are helping people every day, from simple spam SPAM filters to cybersecurity.

DRIVE EFFICIENCY. DELIVER RESULTS.

With AvePoint Citizen Services, you can proactively solve problems for your constituents, before they even occur. By integrating IoT connected devices with Azure Machine Learning, governments can analyze, adapt, and make predictions about future events from data coming from those connections.

WHAT YOUR GOVERNMENT ORGANIZATION GETS:

  • Review key metrics and data trends over time – including incoming request types, request locations, and average response times – to enhance planning, resourcing, and improve citizen satisfaction ratings
  • Move from reactive to proactive with the integration of modern technologies like the Internet of Things (IoT) and predictive analytics to spot issues before citizens even encounter them

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