Customer Success drives customer engagement, technology adoption, retention and success.
Customer Success (CS) is a proactive, relationship-focused client management approach that aligns client and vendor goals and expectations, ensures customer value recognition is realized, and creates a strong mutual relationship. Our comprehensive customer engagement model focuses on our customers' needs and requirements while liaising their success through continued adoption of their AvePoint investment. The CS team understands the challenges of digital transformation and cloud adoption and partners with clients to achieve maximum potential throughout this journey.
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Customer Success Manager
Tennis Player / Ramen Lover / World Traveler / Positive Thinker
"AvePoint allows me to fulfill my ever-changing appetite. I have been able to experience various roles and business domains including: Support and Delivery, Sales and Business Development, and Consulting."
Customer Success Manager, Melbourne
Gamer / Animal Lover / Amateur Astronomer / DIY Guru
"AvePoint challenges me daily and drives me to be better in everything I do. The impact it has had on my personal as well as professional life has been astounding. I’ve found the perfect balance in my role!"
Customer Success Manager, Tokyo
Basketball Player / Logical Thinker / Ambitious Person
"AvePoint provides challenges and the opportunity to demonstrate my skills in various fields to achieve goals. I believe this is the best workplace for people who love developing and accomplishing challenging tasks."