The AvePoint Solution
As promised by their distributor, the transition to AvePoint was fast and effective.
AvePoint Cloud Backup is a 100% SaaS solution that provides automated, comprehensive backup and restore services for M365, Salesforce and Dynamics 365. It features built-in storage and encryption and offers flexible pricing plans based on the number of users.
Also purchased via Ingram Micro, the AvePoint solution is ISO:27001 and SOC Type II certified and GDPR compliant.
“Security was a big plus for us, and AvePoint has that,” van Baardewijk said, adding that the solution’s ability to back up data in Microsoft Teams — including conversations, private channels, and meeting items — offered a big advantage.
To help users comply with GDPR requirements, Cloud Backup supports right to be forgotten requests, data sovereignty (choosing where the information is physically located), and extended retention.
Today, Lucrasoft has backed up 20 TB of data for 563 seats in M365 using Cloud Backup. The initial deployment was quick — as was a recent restore for a customer that had lost a large amount of data.
“At first, they were very scared, of course,” van Baardewijk said. “But we reassured them that we have four backups per day, and we can go back an infinite amount. It’s no problem.”
AvePoint’s robust infrastructure, which includes more than 12 data centers worldwide, allows for large restores to be completed quickly.
A positive experience with Cloud Backup also compelled Lucrasoft to add another solution, AvePoint FLY, to its service offerings for customers.
FLY delivers a three-step approach — via a self-guided tool or with help from AvePoint — to migrate on-premises or cloud-hosted mail, content, and collaboration into M365 or SharePoint. Data can be migrated from existing Microsoft accounts or from SaaS providers such as Box, Google Drive, and Slack.
Managing these various tools isn’t complicated. To help MSPs balance the needs of multiple customers, AvePoint’s Elements partner portal offers a dedicated platform to manage support tickets, view activity across the business, and connect with 24/7 support teams.