Portals of AvePoint
The gates are now open! Access everything AvePoint in our new customer portal.
Pick up the phone
Call anytime, any day! Just dial one of the numbers listed below and you'll instantly be connected to a member of our support staff.
+1.800.661.6588
Shoot us an email
Need an update on your existing support ticket? Send us an email and we'll get back to you ASAP!
Phone support
- United States/Canada: Toll free - +1.800.661.6588 (option 2)
- Australia: +61 3 7019 2458
- United Kingdom: +44 207 421 5199 (option 2)
- Singapore: +65-6692-9028
- Germany: +49 89 219098900
- France: +33 3 58 28 89 59
- Sweden: +46 8 535 270 43
- Switzerland: +41 44 532 39 00
- Netherlands +31 70 7011100
- Belgium: +32 2 895 4404
- Other Worldwide: +1.201.793.1111 (option 2)
Get a resolution quickly:
When contacting technical support, please be ready to provide the following information so we can better assist you.
- Name
- Company Name
- Contact Phone Number
- E-mail Address
- Product
- Client and Server Versions
- SharePoint Version
- Maintenance Level
Response times & ticket severity
Low
48 Hours
- Minor issue, which does not impact production environment.
- Documentation error that does not directly impact a job on production.
- Feature or suggestion for enhancement.
Medium
24 Hours
- An issue effecting production environment at a minor level.
- Very limited direct impact on operations.
High
4 Hours
- An issue effecting production environment at a major level.
- Production environment is operational, but product activities are limited.
- Long-time adverse effects can lead to productivity being hindered.
Very High*
2 Hours
- Product activities on production environment are completely inoperable.
- Major restoration or project is at a mission-critical state.
- Severe impact on business operations.
*We recommend calling us for an immediate response
Maintenance & support services
Let our experts take care of managing the software we build. We provide timely, reliable service so you can spend your time focusing on other projects.
lifecycle policy
AvePoint is committed to supporting your technology investment according to the included Lifecycle Policy.
Track your request via email
Want to track the status of your submitted ticket or request? Simply send us an email, and we'll respond as soon as we can.