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UPLOAD LOGS

CUSTOMER INFORMATION

Asterisks (*) indicate fields required to complete this transaction.

  • Use of the FTP protocol is recommended for files larger than 50 MB.
  • If selecting this option, we will email FTP credentials directly to you. Use these credentials to upload your attachment to our secured FTP server.
  • Please use HTTP protocol for files less than 50 MB.
  • Selecting this option will upload your attachment directly to our Support Team.

Please compress your logs and/or screenshots to one package and ensure the file size is not greater than 50 MB.

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In order to allow customers to upload attachments to their support ticket request, cookies must be enabled. Please enable cookies within your browser to proceed.

You will receive an email shortly with an FTP location and the user name and password to upload your files.

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