Retail Company Improves Microsoft Teams’ Guest Access, Secure Collaboration with AvePoint’s Cloud Governance

Critical Needs

  • Secure collaboration
  • Better manage guest access in Teams
  • Sustainable User Adoption

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  • Retail Company
  • Customer Location Singapore
  • Industry Retail
  • Platform
  • AvePoint SolutionsCloud Governance

Success Highlights

  • Ensured secure collaboration through self-service provisioning, external restriction, etc.
  • Enabling users to extend content access leases and highlighting strategies to scale of operational governance.
  • Sustainable user adoption by establishing internal strategies for Microsoft Teams, reporting and auditing on usage to measure ROI.

Customer Profile

Mega retailer of luxury products with global presence

  • Customer Location : Singapore
  • Industry : Retail
  • Platform : Microsoft Office 365, Microsoft Teams
  • Number of Information Workers : 4000+ user seats on Office 365
  • AvePoint Solutions : Cloud Governance

The Challenge

The ever-accelerating speed of the retail industry means it is crucial for these companies to be able to securely and quickly collaborate with internal colleagues as well as external vendors across their supply chain.

In order to achieve effective and timely communication, the global retail company made a decision to use Microsoft Teams. However, the company's IT team faced difficulties with deployment, particularly around their need for increased governance functionality.

Obstacles to Microsoft Teams Deployment

Ensuring Secure Collaboration
  • How to ensure the right information is uploaded or shared in the right Teams
  • How to manage guest access (ex: vendors and contractors)
  • How to prevent losing control over externally shared contents
Maintaining Operational Governance
  • How to maintain appropriate control over Teams provisioning while reducing burden on IT department
  • How to maintain Office 365 environment clutter-free and prevent dark data sprawling by enforcing lifecycle management

Sustainable User Adoption
  • How to onboard end users to Teams as the communication hub
  • How to make sure users are empowered to use appropriate Office 365 tools (Outlook, Yammer, Teams, SharePoint) to get their jobs done in most productive way
  • How to maximise Office 365’s ROI to justify IT investment

The AvePoint Solution

AvePoint, which prides itself to be the accelerator of digital transformation success for global companies and organisations, provided the company the following solution from deployment planning to sustainable adoption.

Ensuring Secure Collaboration
  • Enable easy self-service provisioning for Microsoft Teams while controlling user access levels
  • Restricting external users permissions to read, edit, or upload content only
  • Application of watermarks, print disabling, and prohibiting copies for another layer to protect externally shared contents
Maintaining Operational Governance
  • Enable easy self-service provisioning for Teams with organization policies automatically enforced – resulting in 80% reduction for the IT team to provision Teams
  • Enable end users to extend leases for continual content access
  • Highlight strategies to align and mature Teams as well as strategies for maintainable growth
Sustainable User Adoption
  • Establishing communication plan and internal PR strategy prior to the launch of Teams Workplace
  • Preparing the best practice manuals and training sessions to educate employees
  • Reporting and auditing for Management to review usage of platform and provide tangible ROI statistics

Project Timeline

The Bottom Line

Today, with carefully planned Office 365 application implementation with AvePoint, store managers and clue members can communicate and collaborate with each other and outer parties without worrying about security and bothersome permission management, while reducing the burden on IT department. The company aims to work with AvePoint to keep up with fast-evolving Office 365 applications to get the most out of the latest innovations and accelerate their digital transformation journey.

About AvePoint

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