The AvePoint Solution
Now, TriaTech can avoid that conversation. The MSP recently began offering AvePoint’s Cloud Backup as an add-on service for clients.
AvePoint Cloud Backup is a 100% SaaS solution that provides automated, comprehensive backup and restore services for M365, Salesforce, and Dynamics 365. It features built-in storage and encryption and offers flexible pricing plans based on the number of users.
Although TriaTech explored several options, including KeepIt and Veeam, only one solution met all their criteria.
“We looked for the best fit and the best product, and it was AvePoint Cloud Backup,” Toivanen said, citing the solution’s continued updates that provide data backup for new M365 offerings such as Teams and Planner.
“One of the reasons is that you are very close to Microsoft, very fast and on track,” he added. “Also, it’s pretty automatic — we don’t have to do much; it just works.”
TriaTech, which purchased Cloud Backup via the ALSO distributor, started delivering Cloud Backup in April 2021. It now uses the solution to protect workloads for over 1000 customer seats in M365, which amounts to 12 TB of data.
Already, customers have come to value the peace of mind and worry-free service delivery that includes daily backups and an 8-hour recovery time if data is lost. (At this time, TriaTech customers have not deployed Cloud Backup’s self-service or AVA virtual assistant functions.)
Instead, “they trust us,” Toivanen said. “It’s part of our agreement that we take care of the backup for them.”