The AvePoint Solution
Raona previously worked with other backup solutions, but faced several issues with them, such as the necessity of infrastructure, storage limitations, limited or lack of support for critical workloads, and high licensing costs.
However, none of these were concerns with AvePoint Cloud Backup. "When we saw that AvePoint Cloud Backup was offered as a completely SaaS solution, innovated alongside Microsoft solutions, and was as easy to configure as it was to use, there was no doubt that it was the solution that could meet our clients’ needs."
AvePoint Cloud Backup is a comprehensive backup and restore solution that works across multiple platforms, including Microsoft 365, Salesforce, Google Workspace, Azure, Power Platform, and Dynamics 365. The solution features unlimited built-in storage, encryption, flexible pricing plans, and other benefits. Oscar adds, "The unlimited storage and retention is one of the best capabilities, for both us and our customers, especially as storage costs continue to rise.”
With AvePoint Cloud Backup, backups are performed four times daily to ensure that Raona's clients have frequent and up-to-date backups of their data. Additionally, the solution provides detailed reporting capabilities, allowing MSP teams to quickly and efficiently address any issues that may arise. Self-service tools like delegated administration and the Ava chatbot provide users with the option to assist themselves, making the backup and recovery process more user-friendly and convenient.
And when it’s time to perform, AvePoint Cloud Backup delivers. Oscar recalls, “One of our clients accidentally removed all access permissions from their SharePoint on a corporate site, losing both root and child permissions.” This mistake could have led to disastrous security issues, data loss, and a significant amount of manual work to return the site to its original state. Thankfully, “With Cloud Backup, we were able to recover security without losing information.”
Raona recognizes the importance of quality solutions like AvePoint’s to elevate its service offers and provide its clients with best-in-class solutions backed by an experienced partner. As Oscar says, “Our customers say the simplicity and granularity of Cloud Backup gives them confidence that they are protected.”
Yet AvePoint's commitment to MSPs extends beyond delivering exceptional solutions to clients. Elements Portal, AvePoint's multi-tenant management platform, was designed to meet the unique challenges of MSPs by enabling them to manage multiple clients from a single portal. This has been incredibly helpful for Raona, who can manage support tickets, view activity across the business, and connect with 24/7 support teams from within a single platform.
Overall, Raona values its years-long partnership with AvePoint. Raona’s services and AvePoint’s solutions complement each other well, and Raona appreciates AvePoint's commitment to providing the necessary tools and support to help MSPs achieve their goals and deliver excellent service to their clients.