The goal of MCI’s IT department is to allow its talents to work from anywhere, anytime and on any device. After an initial foray into the Google cloud, MCI decided to move to Office 365.
“When I joined MCI…the group technology director at that time selected Google. This was unfortunately not the right solution for MCI as we had several business cases that couldn’t be managed properly,” said Edouard Duverger, Global Vice President Information Technology, MCI. “The cost reduction initially expected was actually a cost increase. After 8 months we decided to move to Office 365. “
Support expectations are high, but MCI’s IT department has answered the call.
“Our business runs 24x7 so we also need to provide a 24x7 end to end support team across the world with a very strong level 1 so that our users get a solution to their problem in seconds,” said Duverger. “We can proudly say our users can work remotely as efficiently as if they were at the office. This is a strong asset in this COVID-19 crisis.”
After being hit with a ransomware attack, MCI realized they needed additional data protection than what was being offered natively by Microsoft. Not only did they need to retain their documents for five years and financial documents for ten, they also needed the ability to execute a granular restore.
“We had a ransomware issue with a user’s OneDrive and we discovered that Microsoft only offered the possibility to restore the full OneDrive at a specific date and only in the last 14 days. They didn’t provide any granular backup nor an acceptable retention period,” said Duverger. “This is the main need that pushed us to look for a third-party solution provider.”