Building a Unified Intranet Platform for an Insurance Company Across Southeast Asia
Success Highlights
Consolidation of six intranet portals across three countries into a modern SharePoint Online platform
User-friendly homepage and streamlined navigation
Organisation-wide integration with Microsoft 365 tools like Teams and OneDrive
Improved information discovery with personalised and real-time search functionality
Location Singapore
Industry Insurance
Platform SharePoint Online
Digital Transformation Services Application Modernisation
A leading insurance company in Singapore provides a wide range of insurance products and services. It aims to enhance internal communication and collaboration through a modern intranet system.
Critical Needs
- Centralised communication and streamlined access to information across the insurance company’s six entities across Southeast Asia
- Seamless collaboration and knowledge sharing across departments and regional offices
- Intuitive and user-friendly platform that supports evolving business requirements and diverse user roles
- Insights into intranet usage and user engagement
The Challenge
The insurance firm faced significant limitations with its existing intranet system, which could no longer effectively support evolving communication and collaboration needs.
Key challenges included:
- Legacy staff portal built over a decade ago, is now inadequate to support evolving business needs and diverse user requirements
- Multiple entities across different countries operate separate intranet portals, resulting in fragmented communication and inconsistent information sharing
- Limited functionalities focused mainly on basic staff communication, content management, and isolated access to intranet applications, rendering the system inadequate for seamless collaboration and modern integrated workflows
The AvePoint Solution
AvePoint implemented a state-of-the-art Staff Intranet built on Microsoft SharePoint Online. This intranet leverages the full power of the Microsoft 365 ecosystem and was specifically designed to address the company’s needs for enhanced collaboration and communication across its entities in Southeast Asia through a single, modern intranet experience.
The implementation also includes:
- The enablement of SharePoint Online’s modern search experience, offering personalised, real-time search results based on user roles and context across its entire tenant.
- The integration of Microsoft 365 tools, such as OneDrive and Teams, to enable seamless collaboration and workflow automation.
- The inclusion of Power Automate assisted with automating content updates and email notifications, streamlining content management, and improving communication efficiency.
- The deployment of a global navigation system and departmental hubs for easy access to news, resources, and shared content.
- The enablement of advanced search, analytics, and role-based content delivery to improve productivity and user engagement.
The Road Ahead
By leveraging AvePoint’s expertise and the capabilities of Microsoft SharePoint Online, the insurance company is well-positioned to advance its goals for modernisation and digital transformation. The new intranet will serve as a dynamic foundation, continuously evolving through user feedback, business growth, and emerging collaboration needs. As the organisation progresses, the platform can be further enhanced to support deeper integration, improved governance, and a more connected, agile workforce.