Built for IT Resilience: CSP Managed Services Backed by Proven Data Leadership

Organisations in Singapore are under pressure to innovate quickly while maintaining operational excellence. Yet recent disruptions, including a 12-hour outage affecting major banks in the country and a data centre fire in Loyang, have highlighted the urgent need for more resilient IT infrastructure.

In response, the Infocomm Media Development Authority (IMDA) introduced new advisory guidelines in 2025 to strengthen digital resilience. These guidelines call for comprehensive risk assessments, business continuity planning, and robust cybersecurity protocols — setting a new benchmark for cloud service providers in Singapore.

This is where AvePoint’s Cloud Solution Provider (CSP) Managed Services stand out. More than just a support function, AvePoint helps organisations offload operational complexity and accelerate outcomes — enabling them to meet evolving expectations while staying ahead of disruptions. Backed by our global leadership in data management and powered by our proprietary security platform, we deliver peace of mind and a competitive edge.

In the sections that follow, we’ll explore the three core pillars of resilient IT — and how AvePoint’s CSP Managed Services is purpose-built to support each one with proven expertise and trusted technology.

The Pillars of Resilient IT Systems

With cyberthreats growing in scale and sophistication, and regulatory expectations rising, organisations must ensure their IT systems are built to withstand disruption, adapt to change, and support continuous innovation. AvePoint’s CSP Managed Services is designed around three key pillars that enable this resilience: uptime, security, and compliance.

Uptime: Keeping Systems Running Smoothly

Disruptions to IT infrastructure can have far-reaching consequences. In 2024, Singapore experienced a 67% increase in infected systems, totalling over 117,000 compromised endpoints, largely due to outdated or unpatched infrastructure. These incidents highlight the importance of proactive system management and real-time visibility.

AvePoint’s CSP Managed Services helps organisations maintain uptime through:

• Real-time monitoring and predictive analytics to detect and resolve issues early.
• Automated provisioning and access control to reduce manual errors.
• Consistent IT environments across tenants, ensuring smooth operations and minimal disruption.

With AvePoint, IT teams can shift their focus from reactive troubleshooting to strategic performance management — keeping systems stable and users productive.

Security: Safeguarding Data and Digital Assets

Cybersecurity threats in Singapore surged in 2024, with ransomware attacks increasing by 21% and phishing attempts rising by 49%. Small and medium-sized enterprises (SMEs) in professional services and multinational corporations in manufacturing were among the most targeted, while advanced persistent threats (APTs) quadrupled since 2021, targeting critical infrastructure.

AvePoint’s CSP Managed Services strengthens your security posture through:

• Baseline and user management to enforce secure workspace configurations.
• Proactive risk detection using advanced analytics to identify vulnerabilities early.
• Robust backup and recovery strategies, ensuring critical data is securely stored and restored quickly in case of a breach, ransomware attack, or system failure.

Powered by our proprietary platform, we deliver actionable insights and continuous improvements — giving your team the confidence to innovate securely.

Compliance: Meeting Regulatory Standards with Confidence

Organisations in Singapore must not only protect sensitive data but also demonstrate accountability, transparency, and readiness for audits. With evolving frameworks like the Cybersecurity (Amendment) Bill and the Corporate Service Providers Act, staying compliant isn’t just about meeting requirements — it’s about building trust and ensuring long-term resilience across your IT operations.

AvePoint’s CSP Managed Services offers a comprehensive approach to compliance through:

• Automated compliance reporting and audit trails, reducing manual effort and ensuring readiness for regulatory reviews.
• Support for governance frameworks, aligned with global standards.
• Transparent dashboards and regular reviews, giving stakeholders clear visibility into data handling, access policies, and risk posture.

With AvePoint, organisations can stay ahead of regulatory changes and maintain compliance with confidence — while freeing up internal teams to focus on strategic priorities.

Why Choose AvePoint Over Other Vendors?

Choosing the right managed services partner entails more than just comparing features. It’s about finding a provider that understands your business, risks, and long-term goals.

AvePoint stands apart from other vendors by combining deep technical expertise with a proven track record in data management, cloud optimisation, and security innovation. Whether you’re a growing SME or a global enterprise, our CSP Managed Services is built to deliver measurable value.

Here’s why organisations across industries trust AvePoint:

1. Operational Efficiency That Drives Results

AvePoint’s CSP Managed Services is designed to reduce manual workload, streamline processes, and improve service levels across your organisation. By automating routine tasks and centralising IT operations, we help teams work smarter — not harder. This means faster turnaround times, fewer errors, and more time for your internal teams to focus on strategic initiatives that move the business forward.

2. Deep Expertise Across Various Cloud Platforms

AvePoint is a certified Microsoft Cloud Solution Provider (CSP) and works closely with Microsoft 365, Azure, and hybrid cloud environments. Our team understands the nuances of cloud architecture, licensing, and integration — helping organisations maximise their cloud investments while avoiding common pitfalls. Whether you’re migrating, modernising, or scaling, AvePoint provides the technical know-how to support your journey.

3. Proprietary Tools Beyond Standard CSP Offerings

Unlike many CSPs that rely solely on third-party tools, AvePoint offers its own proprietary platform — designed to deliver advanced automation, monitoring, and optimisation. From real-time risk detection to license and storage management, our tools provide deeper visibility and control over your IT environment. This means faster issue resolution, smarter resource allocation, and better alignment with business goals.

4. Global Leadership in Data Management

With over 20 years of experience and a presence in more than 100 countries, AvePoint is recognised globally for its leadership in data protection, governance, and collaboration. Our solutions are trusted by government agencies, financial institutions, and enterprises to manage complex IT environments and safeguard sensitive information. This deep foundation in data management ensures that our CSP Managed Services is built on best practices and proven frameworks.

5. Trusted by Tens of Thousands of Customers

AvePoint supports over 25,000 organisations worldwide, including Fortune 500 companies, educational institutions, and public sector agencies. Our reputation for reliability, responsiveness, and innovation has made us a preferred partner for businesses that demand more than just basic support. With AvePoint, you’re gaining a strategic ally committed to your success.

Your Strategic Partner for IT Resilience

Resilience isn’t built overnight — it’s the result of consistent, proactive management and the right technology foundation.

With AvePoint’s CSP Managed Services, you get more than just technical support. You gain a strategic partner who understands your business priorities, regulatory obligations, and the need for continuous innovation.

From uptime and security to compliance and optimisation, AvePoint helps you stay ahead of disruptions and confidently navigate change — so your teams can focus on driving growth, not managing risk. 

Learn more and book your free consultation.