Simplify IT and Maximise Value: AvePoint’s CSP Managed Services Explained

The demand for cloud-managed services is booming — and it’s not slowing down anytime soon.

According to Precedence Research, the global cloud managed services market is projected to grow from US$155.73 billion in 2025 to US$482.93 billion by 2034, expanding at a compound annual growth rate of 13.4%. This surge is driven by rising cloud adoption, the need for scalable IT management, and the growing pressure on businesses to do more with less.

In Singapore, where digital transformation is a national priority, more organisations are partnering with managed service providers (MSPs) to stay competitive, secure, and agile.

But not all MSPs are created equal.

Enter AvePoint — a trusted Microsoft Cloud Solution Provider (CSP) Indirect Reseller and an MSP that offers more than just licences. With AvePoint’s CSP Managed Services, businesses get a full-service partner that combines Microsoft 365 licensing, proactive support, and powerful in-house tools to simplify IT operations and maximise ROI.

What Is a CSP Indirect Reseller and Why It Matters for Your Business

Microsoft sells its cloud services, like Microsoft 365, through two types of partners under the Cloud Solution Provider (CSP) programme: direct and indirect partners.

CSP direct partners work directly with Microsoft, primarily focusing on selling Microsoft products and licences. Due to the nature of this direct relationship, their offerings may have less flexibility for customisation and pricing compared to partners who work through distributors.

A CSP indirect reseller, such as AvePoint, works closely with an authorised distributor to deliver a full suite of cloud services — without being bound by the rigid terms associated with a direct partnership. This flexible model allows for broader, more customised offerings that bundle Microsoft solutions with unique value-added services including:

• Microsoft 365 Licensing - Provision of Microsoft 365 licences tailored to your organisation’s needs, ensuring cost efficiency.
• Technical Support - Access to responsive Level 1 (L1) and Level 2 (L2) support to resolve issues quickly and minimise downtime.
• Managed Services - Ongoing management of your Microsoft 365 environment, including security, compliance, and operational optimisation.

The indirect seller model not only enables access to Microsoft cloud solutions, it also integrates in-house services that address real business challenges — from compliance and governance to optimisation and innovation. With AvePoint, businesses benefit from a partner that aligns its solutions with the practical needs of modern business operations.

AvePoint’s CSP Managed Services: Simplifying Your Microsoft 365 Experience

As your trusted CSP MSP, AvePoint delivers a comprehensive, tailored solution designed to simplify your Microsoft 365 environment. From licensing optimisation and proactive support to robust security protection, we ensure your Microsoft investments are cost-effective, secure, and aligned with your business goals.

1. Secure Data Backup

AvePoint provides secure, cloud-based backup solutions as part of its managed services. This ensures that your Microsoft 365 data – including emails, documents, and collaboration content – is protected against accidental deletion, cyber threats, and system failures. With automated backups and reliable recovery options, businesses can maintain business continuity while reducing the burden on your internal IT teams.

Additionally, AvePoint’s High-Value Migration Bundle offers a complete solution for organisations transitioning to Microsoft 365. This includes one-time data migration services bundled with backup and post-move support. Whether moving from on-premises systems or consolidating cloud environments, AvePoint minimises disruption and safeguards your data throughout the process.

2. End-to-End IT Management

AvePoint’s IT services help organisations manage their Microsoft 365 environment more efficiently and reduce administrative overhead. These services include user provisioning, licence optimisation, and day-to-day operational management.

Support is delivered through a two-tiered structure: L1 support handles routine queries such as login issues, password resets, and basic troubleshooting, ensuring quick resolution for common problems. For more complex technical challenges, L2 support steps in with deeper expertise to resolve system-level issues, configuration errors, and integration concerns. This layered approach ensures that businesses receive timely, effective assistance across various IT requirements.

3. Smart Archiving Solutions

Effective archiving is crucial for system performance and compliance. AvePoint helps businesses continuously manage their data lifecycle by archiving obsolete or inactive content from active environments. This not only optimises storage usage but also reduces storage costs by freeing up space and avoiding unnecessary data retention fees. By keeping only relevant data accessible, organisations can improve efficiency while lowering overall cloud storage expenses.

4. Enterprise-Grade Recordkeeping

AvePoint supports comprehensive records management, especially for enterprise clients. This includes maintaining accurate digital records in line with regulatory standards. Organisations can ensure that critical business information is properly captured, stored, and retrievable when needed — supporting audit readiness and legal compliance.

5. Policy-Driven Governance

AvePoint empowers organisations to enforce policies across their Microsoft 365 environment. This includes data access controls, compliance configurations, and risk mitigation strategies. With enhanced visibility and control, businesses can manage user behaviour and ensure adherence to internal and external regulations.

6. Actionable Reporting & Insights

AvePoint provides advanced reporting capabilities that offer insights into user activity, data usage, compliance, and risk exposure, among other metrics. These reports help IT teams make informed decisions, track varying trends, and identify areas for optimisation. With clear, actionable data, organisations can continuously improve their digital operations.

Take Control of Your Cloud Journey with AvePoint

Navigating the complexities of cloud transformation doesn’t have to be a solo effort. With AvePoint as your CSP managed services partner, you gain more than just technical support — you get a strategic ally dedicated to helping you optimise your Microsoft 365 and cloud assets for maximum value.

Whether you’re looking to optimise costs, strengthen compliance, or free up your IT team for higher-value initiatives, AvePoint delivers the tools, expertise, and flexibility to make it happen.

Start your journey with confidence and unlock the full potential of your Microsoft cloud investments with AvePoint.