Issue replicating images to destination site

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KB Article ID: 10841

Product: Replicator
Product Version: 5.5.3.0
SharePoint Version: 2007,2010,2010 SP1

Details:

Issues with images not replicating after a scheduled DocAve replication job may be caused by explicit mapping filter logic. 

First, confirm that the plan settings contain a site collection to site collection mapping, that the image was created within a source library, and no customized feature or solution was related to this image.

To fix this issue, complete the following steps:

  1. Collect the logs, job report, screenshots, and determine how the image was created.
  2. Check for the following log message: List [Images] is explicit, be filtered in primary. It indicates the source problematic library hosting the image was filtered out by DocAve Replicator.
  3. Check if a mapping of this library has been configured for any existing Replicator plan. If so, the result is expected behavior because DocAve filters out the lower level content (for example, a library) if a mapping exists of a container hosting this content (for example, a site collection).  If this type of mapping is not found, continue to the next steps. 
  4. Navigate to … Agent\data\sp2007\replicator2008\GlobalInfo.
  5. Collect the GlobalInfo file.
  6. Schedule a WebEx meeting with the user find the mapping.
  7. Delete the mapping.
  8. Re-run a Replicator job. The image should now replicate correctly.