During Agent Installation, Adding “Control Server” Name and Ports Generates Error Message
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KB Article ID: 10203
| Product: | Installation |
| Product Version: | 6.0.0.0 |
| SharePoint Version: | 2010 SP1 |
Details:
During an Agent installation on a WFE/SQL, after inputting the Control Server name and port and clicking Next, the following error message is generated: Manager cannot connect to agent. This indicates that the Agent to Manager connection is fine, but Manager to Agent is not.
SYMPTOMS:
Despite no firewalls blocking the ports, all permissions work properly, and servers can be pinged both ways, the test still fails during Agent install.
CAUSE:
Service called Net. Tcp Port Sharing Service must be running in order for the Agent installation to complete.
SOLUTION:
Check if Net. Tcp Port Sharing Service is stopped or disabled. Enable and run the installation again.