DocAve Manager Install Will Not Launch

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KB Article ID: 10150

Product: Installation
Product Version: All
SharePoint Version: All

Details:

DocAve Manager setup.exe installation will not start.

SYMPTOMS:

When double-clicking on the setup.exe file to install DocAve Manager, nothing happens. The user is running as local admin.

CAUSE:

​This issue occurs if the user only unzips the setup.exe file, not the entire folder.

SOLUTION:

​Unzip the entire folder and run the setup.exe file.