“With the flexibility that Cloud|AG’s managed services and DocAve Online give us, we’re able to get more out of Office 365.”
- Betsy Pope – Director, CD Group
Microsoft Office 365
Microsoft SharePoint Online
Microsoft Exchange Online
CD Group, Inc. is a full-service software and ERP consulting and managed services company, specializing in JD Edwards and Oracle enterprise solutions.
Headquartered in Atlanta, GA, and with an additional office in Denver, CO, CD Group operates its business across the United States and employs remote workers. Approximately 50 percent of the company’s 150 employees telecommute from outside of the CD Group offices. Because of this, collaboration using the company’s previous technology resources was often a challenge.
With business data stored in local file shares and communications occurring primarily through email, remote workers often did not have immediate access to the information they required and would turn to other means in order to share content with their co-workers, such as Dropbox. “In addition to being inconvenient for remote workers, the tools we were using were neither centralized nor organized enough for our business,” said Betsy Pope, Director, CD Group. “We needed a solution that would allow everyone easy access to documents.”
In order to solve these challenges, CD Group looked toward cloud computing – specifically Microsoft Office 365. “In addition to providing easier access to our business data, Office 365 had the added advantage of providing us with cloud-based versions of the tools with which our workers were already familiar,” Pope said.
In order to utilize Office 365 for its business, CD Group contacted AvePoint partner Cloud|AG, which migrated CD Group to the Office 365 platform and implemented its ServicePoint365 application. ServicePoint365 is an industry template application developed for Office 365 - SharePoint Online designed to support the collaboration and content management needs of project-centric organizations, individuals, and teams. The application is managed by Cloud|AG using DocAve Online, part of the AvePoint Online Services offering. “We saw a lot of value in ServicePoint365 to enable our employees who are located throughout the USA to easily access the tools they need to do their job,” Pope said. “We use the application to upload implementation and methodology templates as well as client-specific information, and require project managers to populate project workspaces with all of their deliverables.”
DocAve Online, hosted on Microsoft Azure, is a Software-as-a-Service platform that empowers Cloud|AG to manage, protect, restructure, synchronize, and report on CD Group’s Office 365 environment. With DocAve Online, Cloud|AG can protect and quickly restore all content in the environment with granular backup and recovery functions. If a critical business document is lost or deleted, rather than submit a support ticket to Microsoft and potentially wait days or weeks for a response, Cloud|AG can restore the document for CD Group in a matter of hours. “We’re relying on Office 365 for our customer information, access to contacts, resources information, methodology, and project information, so we needed to ensure it was all properly protected,” Pope said. “If someone was to delete a workspace or document, we have confidence that the content will be retrieved for us by Cloud|AG for us without significant business disruption.”
Cloud|AG was also able to utilize DocAve Online to manage CD Group’s environment by simplifying implementation, management, and enforcement of governance policies with unmatched control SharePoint Online content, configurations, and security. With customer data being stored in its cloud environment, this was especially important for CD Group. “We want to put as much information in our cloud environment as possible, and we don’t want to be limited over concerns of not being able to control the security settings,” Pope said. “With the flexibility that Cloud|AG’s managed services and DocAve Online give us, we’re able to get more out of Office 365.”
With its business data accessible through Office 365 and ServicePoint365 and managed by Cloud|AG using DocAve Online, CD Group has enabled its geographically dispersed workers to collaborate more efficiently using Microsoft’s cloud collaboration solutions. “CD Group is a great example of a tech-savvy company viewing technology as an enabler of business,” said Cloud|AG President and CEO David Huseonica. “The company has successfully leveraged Microsoft’s cloud technologies for what they are intended to be used for.”
Moving forward, CD Group will continue to implement features of Office 365 and ServicePoint365, primarily to leverage the power of the Knowledge Center throughout the company. “Cloud|AG has helped us smoothly transition to cloud-based technologies that increase collaboration and efficiency within CD Group,” Pope said. “Whenever we can reduce our internal costs, we can pass these savings to our customers.”
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