Free Webinar

Digital transformation and IT modernization initiatives across the country are helping government agencies not only meet the day-to-day needs of their citizens, but to exceed their expectations.

Bots and other AI solutions have never been easier to develop at scale and deploy across cloud and hybrid environments. We’ll discuss what considerations drove decision makers to build chatbots, the resulting positive outcomes for the organization and their constituents, and what they learned through the process.

Join our esteemed panel of state and local officials and learn from their first-hand experience deploying innovative chat bots and citizen service solutions:

  • Jack McCarthy, CIO, New Jersey Courts will highlight how its JIA (Judiciary Information Agent) chatbot is helping users in areas such as attorney registration, foreclosure, jury service, eCourts, continuing legal education and more.
  • Paul Olenick, AvePoint, Director of Product Strategy, will take attendees through the City of Richmond’s RVA 311 citizen services app and how it has boosted transparency, improved service accessibility and streamlined how city departments respond to requests.
  • Shannon Delgado, Program Manager, Secretary of State, California will show how his team developed and deployed California’s Eurkea Chatbot that answers frequently asked business entity and trademark questions, helping to better serve approximately 400,000 customers who contacted the agency last year.

Provide your citizens with secure, accessible ways to interact with government while increasing the efficiency of your service offerings. Register today.

Meet the Experts

Paul Olenick Headshot

Paul Olenick

AvePoint Director of Product Strategy

Paul has more than 14 years of IT experience in development, administration, architecture, and solution design across all versions of SharePoint. As a Microsoft expert, he has been named a Most Valuable Professional (MVP) four times, a Virtual Technical Solutions Professional (V-TSP), and a Certified Technology Specialist (MCT). Paul helps evolve AvePoint's market strategies as Director of Product Strategy.

Jack McCarthy Headshot

Jack McCarthy

CIO, State of New Jersey

Since October, 2012, Jack McCarthy has been responsible for establishing strategies and direction for information technology, working in close collaboration with judges, managers, staff, attorneys, litigants, and the public. He began his career with the Judiciary as a probation officer, worked as a business analyst on the judiciary statewide case management systems, worked as a network analyst, led the state's Information Technology Security Division, and led the judiciary business analysis unit prior to his appointment as Judiciary CIO.

Shannon Delgado Headshot

Shannon Delgado

Program Manager, Business Programs Division, California Secretary of State

Shannon Delgado is a Program Manager within the Business Programs Division of the California Secretary of State. Ms. Delgado joined the Secretary of State’s office in May 2008 as a Student Assistant while pursuing a Bachelor’s Degree in English. Upon graduation in 2012, Ms. Delgado began working fulltime in various business areas within the Business Programs Division, advancing through the ranks, and became a Program Manager in May 2017 responsible for overseeing the division’s phone management system.