Want a more in-depth look at how Citizen Services can benefit from a digital transformation? Check out our ebook “Transforming Citizen Services Through IT Modernization!”
We were recently lucky enough to have our very own Tarek Shamounki, SVP of AvePoint Public Sector, join the City of Richmond’s Pete Breil to discuss the digital transformation of Citizen Services at the Microsoft Government Digital Summit.
In this brief but informative interview they touch on:
- How the RVA 311 solution improves upon the traditional citizen services model
- The way citizen feedback helps shape future iterations of the app
- Some of the change management challenges that come with implementing a citywide solution like this
Check out the full interview for yourself below!
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