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Top 5 Office 365 Groups Insights from Microsoft’s Christophe Fiessinger

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Hi everyone! I’m really excited to be recapping our “Top 5 Office 365 Groups Insights” from our conversation with Microsoft’s Christophe Fiessinger, Senior Program Manager for Office 365 Groups, that we posted last week. Check out the full video here in case you missed it!

Christophe has been with Microsoft for more than 14 years, having previously worked on Project Server and Yammer, so he has some great insight into what customers need when it comes to team collaboration. I wanted to share a few key highlights and takeaways from our discussion about how Office 365 Groups is changing the way customers are doing business.

Talk Office 365 Groups Insights
Dux and Christophe talking Office 365 Groups insights in Redmond.

Office 365 Groups Insight #1: Collaboration needs are evolving.

There was a time when e-mail was the go-to collaboration format, composing a nice note and attaching a file for the recipient. Now that we’re learning more about user behavior and needs, Microsoft is uniting productivity and communication in new ways. This is particularly important for the next generation of workers who don’t rely on email for collaboration on projects – they are used to instant communication with Facebook messages or Snapchat to coordinate in real time and won’t be afraid to turn to these third-party tools if their patience is tested in the workplace. Office 365 Groups bring together more traditional applications and new real-time communication tools like Yammer, Skype, and Microsoft Teams to ensure collaboration stays within the secure network environment.

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Office 365 Groups Insight #2: Office 365 Groups show how serious Microsoft is about helping people collaborate.

Microsoft CEO Satya Nadella has said that there is no “one size fits all” when it comes to collaboration, and Office 365 Groups have really embraced that spirit of working together more effectively. In the not-so-distant past, there were a lot of silos that sometimes hindered collaboration, but by bringing tools like SharePoint, OneNote, and Planner into Groups, and the ability to add users who may not be in your Active Directory, it is much easier to work together in a seamless way whether your project lasts for a couple days, a few weeks, or more long term.

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Office 365 Groups Insight #3: Office 365 Groups are anchored on users’ needs.

One of the biggest lessons Christophe shared from his days with Yammer was the importance of delighting customers before introducing higher level controls and a fancy interface. Many times products make incorrect assumptions about how people will use certain tools, and it’s a waste of effort and resources if customers don’t use these extra bells and whistles. That means you don’t need to be a power user to take advantage of Office 365 Groups – it is a tool that was created with all users in mind from its inception.

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Office 365 Groups Insight #4: IT needs to work differently with Office 365 Groups.

Traditionally, IT was organized by application, which made a lot of sense. There was an admin for SharePoint, an admin for Exchange, an admin for Active Directory, the security team, and so on. But now, with Groups as the common thread through so many applications, IT needs to work more closely together and embrace collaboration themselves. Especially when it comes to governance, IT admins across the business really need to agree on expectations to ensure a consistent and efficient experience for users when Office 365 Groups is rolled out.

Office 365 Groups insights
Groups as the common thread through so many applications and governance is necessary.

Office 365 Groups Insight #5: You’re not alone in getting started with Office 365 Groups.

Many of you will still have questions about how to get started with Groups. Fortunately, there is a lot of information out there to help. Microsoft has published a lot of support collateral on that can help you get started with Groups. There are also ways for enhanced onboarding support through Microsoft’s FastTrack program or through a Microsoft partner. And finally, don’t be afraid to explore the different feedback channels to pose questions directly to the Microsoft technology community.

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Clifp from video interview of Dux and Christophe talking Office 365 Groups Insights in Redmond.

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Dux Raymond Sy
Dux Raymond Sy
With over 20 years of business and technology experience, Dux has driven organizational transformations worldwide with his ability to simplify complex ideas and deliver relevant solutions. He serves as the Chief Brand Officer of AvePoint who has authored the LinkedIn Learning course How to Build Your Personal Brand, the book SharePoint for Project Management, as well as numerous whitepapers and articles. As a public speaker, Dux has delivered engaging, interactive presentations to more than 25,000 people at leading industry events around the world. He also hosts the modern workplace podcast #shifthappens that focuses on how leading organizations navigated their business transformation journey. Dux advocates tirelessly for inclusion, using technology for good, and philanthropic initiatives. Connect with him:


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