Account Management Services
As SharePoint 2010 plays a vital role for organizations’ collaboration and enterprise content management initiatives, downtime and business interruptions throw serious roadblocks in the path of organizations relying upon the platform to help meet its dynamic business and technical needs. AvePoint's DocAve Software Platform helps more than 10,000 organizations worldwide seamlessly manage and protect critical SharePoint assets in order to gain more value from SharePoint and grow their deployments.
AvePoint’s Technical Account Management (TAM) services are designed specifically to provide the technical and business resources required to fully optimize the benefits of DocAve solutions for governance and infrastructure management. With four robust service package options, AvePoint delivers a complete technical support service that can be tailored to meet your specific SharePoint needs.
|Quarterly meetings to assess implementation and product usage|
|Extended Services||On-site Visits 1||24||24||12||4|
|Operations and Best Practices Guidance|
|Consultative / Planning Hours||8||8||4|
|Light Customization Feature for AvePoint products (8 Work hours)|
|Proactive Services||Collaborative Project Management leveraging AvePoint Products|
|Monthly support/service status report|
|Host monthly or bi-weekly remote meetings to determine shifts in business requirements and objectives|
|Accelerate resolutions planning and delivery with senior technical channels (analyst/ product/development/engineering)|
|Monthly support/service trend report|
|Consistent monthly or bi-weekly scheduled health checks across DocAve Platform|
|Aggressive SharePoint Architecture review to ensure application aligned with business SLAs|
|AvePoint-hosted Sandbox cloned to desired specification (e.g. Production WFE clone)|
|Validation sandbox testing in compliance with related service packs and updates for SharePoint and DocAve|
|Compatibility testing between AvePoint and third-party solutions 2 (i.e. vendor specific web parts)|
1 If on-site visit is required
2 Customer to provide solution files it its entirety and any associated documentation
For more information on why you should choose AvePoint as your strategic SharePoint partner, visit www.avepoint.com.
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