Account Management Services
As SharePoint continues to play a vital role for organizations’ collaboration initiatives, downtime and business interruptions throw serious roadblocks in the path of organizations relying upon the platform to help meet its dynamic business and technical needs. AvePoint's helps more than 10,000 organizations worldwide seamlessly manage and protect critical SharePoint assets in order to gain more value from the platform and grow their deployments.
AvePoint’s Technical Account Management (TAM) services are designed specifically to provide the technical and business resources required to fully optimize the benefits of AvePoint’s solutions for governance, compliance, and infrastructure management. AvePoint’s TAM Services provide organizations with a single point of contact, experienced in both AvePoint and Microsoft technologies, to better manage all technical aspects of your environment, including alignment of product capabilities with core business needs, managing environment issues and support escalations, supplementing your internal SharePoint management resources, as well as serving as a trusted advisor to improve utilization of and maximize value from your technology investments. With three robust service package options, AvePoint delivers a complete technical support service that can be tailored to meet your specific SharePoint needs.
|Quarterly remote meetings to assess implementation and product usage|
|Extended Services||On-site visits(Days)||24||12||4|
|Operations and best practices guidance|
|Remote professional services sessions||8||4|
|Light customization feature for AvePoint products (8 Work hours)|
|Proactive Services||Collaborative project management leveraging AvePoint products|
|Monthly support/service status report|
|Host monthly or bi-weekly remote meetings to determine shifts in business requirements and objectives|
|Accelerate resolutions planning and delivery with senior technical channels (analyst/ product/development/engineering)|
|Monthly support/service trend report|
|Consistent monthly or bi-weekly scheduled health checks across DocAve Platform|
|Aggressive SharePoint Architecture review to ensure applications are aligned with business SLAs|
Don’t see a package that meets your specific requirements? Contact your AvePoint representative to customize a TAM Services packages to fit your needs!
For more information on why you should choose AvePoint as your strategic SharePoint partner, visit www.avepoint.com.